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Updated:February 5, 2021
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This document defines the different CUSP license states and describes how each license state affects call handling. CUSP uses Cisco Smart Manager to register and authorize licenses.
You must have a valid account in Cisco Smart Manager to configure smart licensing for CUSP.
The CUSP license has different states, and each state causes CUSP to handle calls differently. Enforcement modes are described below.
Enforcement modes determine the mode of license usage after the entitlement (license count) is requested.
Eval: When the CUSP state is unidentified or registered, the enforcement mode is Eval. The evaluation period is 90 days by default. Calls are allowed in this state. The evaluation period starts the moment that smart licensing is enabled. If registration or authorization requests fail, CUSP moves to Eval mode.
InCompliance: The license count requested to the server is within the purchased limits.
OutOfCompliance: The license count that was requested is more than the license count that is available (that is, more than the license count that was purchased in Cisco Smart Manager). The request is honored here and calls are allowed. There is no impact on call handling.
EvalExpired: The evaluation period has expired. Calls are not allowed in this mode.
AuthorizationExpired: The authorization period has expired. Calls are not allowed in this mode.
This image summarizes the CUSP license states and the effect of each state.
License States diagram
The Check License Usage state is based on the sum of the CUSP server's configured counts compared to the purchased license count. The Check License Usage state is not the real-time Call Per Second (CPS) count.
This image shows where to check the current CUSP license state from the CUSP Admin page.
The CPS check is different than the license usage check. For releases earlier than vCUSP 9.1.5, CUSP rejects calls immediately if the CPS check is over the configured license count. The response messages are either 500 or 503 error messages.
CUSP keeps count of the calls and records a snapshot every 30 seconds for a window time of five minutes. The average CPS for these five-minute records must be well under the license's limit. If the average goes higher than the limit, CUSP starts rejecting the calls. If the call volume stays consistently high, CUSP does not resume service until the CPS drops to the limit.
You must enable failed call logging to see rejected calls. This image shows where to enable the Failed Call Log.
Enable Failed Call logging
Message Flow and Contents
Token [ hash generated for the customer account in Smart Manager ]
Software Tag Identifier (CUSP software ID)
[UDI|SN#*] (CUSP generates an 11-character random string for SN)