Field Notice: FN - 70501 - Certain NCS 1000 1.2T Line Cards Are Not Supported With Cisco IOS XR Software Release 7.0.1 Without the Mandatory Software Maintenance Upgrade - Software Upgrade Recommended
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Notice
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Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
14-Feb-20 |
Initial Release |
Products Affected
| Affected Product ID | Comments |
|---|---|
NCS1K4-1.2T-K9 |
|
NCS1K4-1.2T-L-K9 |
|
NCS1K4-1.2T-K9= |
Part Alternate |
NCS1K4-1.2T-L-K9= |
Part Alternate |
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvr50760 | Boss Hogg 1.2T LC: uncorrect DDR4 controller parameters for Samsung and Hynix DDR4 dies. |
Problem Description
Certain Network Convergence System (NCS) 1004 products, as mentioned in the Products Affected section, are not compatible with Cisco IOS® XR Software Release 7.0.1 and will fail to boot or will crash.
Background
The affected product will be released with a new hardware version in order to address the supply continuity of a memory component. This version will be supported by Cisco IOS XR Software Release 7.1.1 or later only.
Problem Symptom
If the product, as mentioned in Products Affected section, is manufactured with the new memory component and runs Cisco IOS XR Software Release 7.0.1, these issues could potentially be experienced:
- The line card does not restart.
- The line card software crashes.
This error log will be observed:
RP/0/RP0/CPU0:ios#show platform Wed Feb 5 09:42:56.532 UTC Node Type State Config state -------------------------------------------------------------------------------- 0/0 NCS1K4-1.2T-K9 POWERED_ON NSHUT 0/1 NCS1K4-LC-FILLER PRESENT NSHUT 0/2 NCS1K4-LC-FILLER PRESENT NSHUT 0/3 NCS1K4-LC-FILLER PRESENT NSHUT 0/RP0/CPU0 NCS1K4-CNTLR-K9(Active) IOS XR RUN NSHUT 0/FT0 NCS1K4-FAN OPERATIONAL NSHUT 0/FT1 NCS1K4-FAN OPERATIONAL NSHUT 0/FT2 NCS1K4-FAN OPERATIONAL NSHUT 0/PM1 NCS1K4-2KW-AC OPERATIONAL NSHUT 0/SC0 NCS1004 OPERATIONAL NSHUT RP/0/RP0/CPU0:ios# RP/0/RP0/CPU0:ios# RP/0/RP0/CPU0:ios#show inventory Wed Feb 5 09:43:03.193 UTC NAME: "0/0", DESCR: "NCS1K4 12x QSFP28 2 Trunk C-Band DWDM card" PID: NCS1K4-1.2T-K9 , VID: V00, SN: CAT2237B251 NAME: "0/1", DESCR: "Network Convergence System 1004 Filler" PID: NCS1K4-LC-FILLER , VID: V01, SN: N/A NAME: "0/2", DESCR: "Network Convergence System 1004 Filler" PID: NCS1K4-LC-FILLER , VID: V01, SN: N/A NAME: "0/3", DESCR: "Network Convergence System 1004 Filler" PID: NCS1K4-LC-FILLER , VID: V01, SN: N/A NAME: "0/RP0", DESCR: "Network Convergence System 1004 Controller" PID: NCS1K4-CNTLR , VID: V00, SN: CAT2143B0BM NAME: "0/SC0", DESCR: "Network Convergence System 1004 4 line card slots" PID: NCS1004-K9 , VID: V00, SN: CAT2141B044 NAME: "Rack 0", DESCR: "Network Convergence System 1004 4 line card slots" PID: NCS1004-K9 , VID: V00, SN: CAT2141B044 NAME: "0/FT0", DESCR: "Network Convergence System 1004 Fan" PID: NCS1K4-FAN , VID: V00, SN: N/A NAME: "0/FT1", DESCR: "Network Convergence System 1004 Fan" PID: NCS1K4-FAN , VID: V00, SN: N/A NAME: "0/FT2", DESCR: "Network Convergence System 1004 Fan" PID: NCS1K4-FAN , VID: V00, SN: N/A NAME: "0/PM1", DESCR: "Network Convergence System 4000 2KW AC PSU 2" PID: NCS1K4-2KW-AC , VID: V00, SN: POG2132CL01 RP/0/RP0/CPU0:ios# RP/0/RP0/CPU0:ios# RP/0/RP0/CPU0:ios#show alarms brief system active Wed Feb 5 09:45:09.886 UTC ------------------------------------------------------------------------------------ Active Alarms ------------------------------------------------------------------------------------ Location Severity Group Set Time Description ------------------------------------------------------------------------------------ 0/RP0 Critical Environ 12/09/2019 16:44:50 UTC ADM1266_3V3_STAND_BY: low voltage alarm. 0 Major Environ 12/09/2019 16:44:52 UTC Power Module redundancy lost. 0/RP0 Major FPD_Infra 12/09/2019 16:45:15 UTC One Or More FPDs Need Upgrade Or Not In Current State 0/PM1 Major FPD_Infra 12/09/2019 16:45:15 UTC One Or More FPDs Need Upgrade Or Not In Current State 0/0 Major Shelf 02/05/2020 09:43:42 UTC LC failed to boot RP/0/RP0/CPU0:ios#
Workaround/Solution
The new hardware version of the NCS 1004 line card that runs Cisco IOS XR Software Release 7.0.1 requires one of these options to be functional.
Option 1. Install the Mandatory Software Maintenance Upgrades
Install the Software Maintenance Upgrades (SMUs) as shown in this table:
| Cisco IOS XR Software Release | SMU File Names |
|---|---|
| 7.0.1 | ncs1004-7.0.1.CSCvr50760.tar |
| ncs1004-sysadmin-7.0.1.CSCvr50760.tar |
Option 2. Upgrade
Migrate the software to Cisco IOS XR Software Release 7.1.1 or later. These releases do not require any of the SMUs.
See the NCS 1001 Software Download page for the latest software releases.
How To Identify Affected Products
The unit might be impacted if the Product ID (PID) and Top Assembly Number (TAN) match the numbers listed in this table and the unit runs Cisco IOS XR Software Release 7.0.1.
| PID | TAN |
|---|---|
| NCS1K4-1.2T-K9 | 800-48315-04 or above |
| NCS1K4-1.2T-L-K9 | 800-48316-04 or above |
This diagram shows the location of the PID and TAN labels:
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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