Field Notice: FN - 70404 - Cisco Identity Services Engine Displays License Warning After License Shortage Resolution - Software Upgrade Recommended

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Updated:July 25, 2019

Document ID:FN70404

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Notice

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Revision History

Revision	Publish Date	Comments
1.0	25-Jul-19	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Identity Services Engine System Software	2	2.2.0, 2.3.0, 2.4.0, 2.6.0

Defect Information

Defect ID	Headline
CSCvk59357	Admin warned of license non-compliance even after adding new licenses

Problem Description

When Smart Licensing is used, Cisco Identity Services Engine (ISE) continues to display a license warning message for up to 60 days after resolution of a license shortage.

Background

With Smart Licensing, ISE requests licenses with a Smart Licensing account from a pool of licenses. ISE is not aware of the size of the pool. In order for the ISE administrator to have sufficient time to add licenses before enforcement takes place, ISE warns the administrator of non-compliance 60 days prior to enforcement. Enforcement removes features from the GUI. After licenses are added to the pool, it can take up to 60 days for the non-compliance information to be purged from the system as compliance is tracked daily.

Problem Symptom

The warning has no functional impact to the ISE system. It is solely a message to notify the administrator who logs into the GUI that ISE has exceeded license usage at least once in the last 60 days.

Workaround/Solution

To receive a clarified version of the warning message, please upgrade the ISE system software to one of these versions:

ISE Release 2.2 - Patch 13 or later
ISE Release 2.3 - Patch 6 or later
ISE Release 2.4 - Patch 6 or later
ISE Release 2.6 or later

The goal of the clarified warning message is to give the administrator enough time to purchase additional licenses before features are removed from the GUI.

In order to verify that ISE is compliant, the license status can be viewed from Administration > System > Licensing > Usage Over Time. Additionally, when you log into the GUI, the license alert will begin to incrementally count up in days from one day to the next. An example of the updated warning message is shown here:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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