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|Affected Product ID
||ASR55-FSC are reported as CARD_UNUASABLE, Unsupported/Unknown or Offline after chassis boot|
Some ASR55-FSC cards are reported as CARD_UNUSABLE, Unsupported/Unknown, or Offline when booted with a new ASR55-MIO.
These Management Input/Output (MIO) Product IDs might be shipped with StarOS v19.1 on the flash card, which does not support the shipped ASR55-FSC modules. Support was added for the affected modules in StarOS v19.4 or later.
One of these error messages might be encountered upon initial boot up of the chassis; CARD_UNUSABLE, Unsupported/Unknown, or Offline.
In the CLI, enter the show card table in order to display the FSC module in the failed state.
[local]# show card table
Slot Card Type Oper State SPOF Attach
----------- -------------------------------------- ------------- ---- ------
1: DPC None - -
2: DPC Data Processing Card Standby -
3: DPC Data Processing Card Standby -
4: DPC None - -
5: MMIO Management & 20x10Gb I/O Card Standby -
6: MMIO Management & 20x10Gb I/O Card Active No
7: DPC None - -
8: DPC Data Processing Card Standby -
9: DPC Data Processing Card Standby -
10: DPC None - -
11: SSC System Status Card Active No
12: SSC System Status Card Active No
13: FSC Fabric & 2x200GB Storage Card Active Yes
14: FSC Fabric & 2x200GB Storage Card Active Yes
15: FSC Unsupported/Unknown Offline -
16: FSC Unsupported/Unknown Offline -
17: FSC None - -
18: FSC None - -
The show card hardware 16 and show card diag 15 commands also display the failed state.
[local]# show card hardware 16
Card Type : Unknown Card (0x22020100) (R01)
Description : FSC
Cisco Part Number : 73-19076-03 A0
UDI Serial Number : FLMxxxxxxxx
UDI Product ID : ASR55-FSC
UDI Version ID : V04
UDI Top Assem Num : 68-6602-02 A0
(Version Information Unavailable)
[local]# show card diag 15
IDEEPROM Magic Number : Good
Card Diagnostics : Pass
Current Failure : None
Last Failure : Failure: Device=CARD, Reason=CARD_UNUSABLE, (0x03002020)
(last at Tuesday September 18 10:56:31 EDT 2018)
Card Usable : No (Unsupported Card Type)
The show version command shows the version of StarOS that is booted.
[local]# show version
Image Version: 18.104.22.168844
Image Build Number: 67844
Image Description: NonDeployment_Build
Image Date: Fri Sep 1 08:07:35 EDT 2017
Boot Image: /flash/production.67844.asr5500.bin
Source Commit ID: b21ee2d38e5ee93bb62ec31e8640d317bb2937b3
The ASR55-FSC modules are functional. In order to resolve the issue, boot up with StarOS v19.4 or later. If the production version is already later than v19.4, load your production version and reboot the chassis.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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