Field Notice: FN - 70103 - Cisco Identity Services Engine Might Not Display Endpoint Data in Context Visibility Dashboard - Software Upgrade Recommended

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Updated:December 12, 2017

Document ID:FN70103

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	22-Dec-17	Initial Release

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	2	2.3.0, 2.2.0, 2.1.0

Defect Information

Defect ID	Headline
CSCvf22318	Exception: All Shards Failed due to "java.lang.OutOfMemoryError"

Problem Description

Cisco Identity Services Engine (ISE) might not display some or all of the endpoint details in the Context Visibility dashboard of the web user interface.

Background

ISE is unable to render some or all endpoints because of an out of memory exception error when it processes a high volume of data.

Problem Symptom

Some or all of the endpoint details might not be displayed in the Context Visibility dashboard.

Workaround/Solution

In order to fix this problem, upgrade to these software versions:

ISE 2.1 Patch 6 or later
ISE 2.2 Patch 4 or later
ISE 2.3 Patch 1 or later

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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