Field Notice: FN - 70044 - Cisco Identity Services Engine – Configuration Backup or Restoration Might Fail or Experience Significant Slowness - Software Upgrade Recommended

Available Languages

Updated:January 23, 2018

Document ID:FN70044

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	18-Oct-17	Initial Release
2.0	23-Jan-18	Added CSCvc79739 and Updated the List of Fixed SW Versions

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	2	2.0.1, 2.0, 2.2.0, 2.1.0
NON-IOS	1	1.4

Defect Information

Defect ID	Headline
CSCuv95664	ISE 1.4 DB growing large due to EDF_DB_LOG
CSCvc79739	EDF_DB_LOG Still Growing in Size May Cause Large Backups or Backup Failures

Problem Description

Cisco Identity Services Engine (ISE) configuration backup or restore on an Admin node might fail or experience significant slowness due to exponential growth of hard disk space utilization.

Background

ISE uses a database to store its configuration data. Internal changes made in the database lead to abnormal hard disk space utilization, where configuration backups might continue to increase in size to 5GB or more. The size of configuration backups can be checked via the web user interface in order to determine whether the ISE system might encounter backup or restore failures. In order to check the size of the configuration backups, go to the ISE system web user interface and choose Administration > System > Backup & Restore.

Problem Symptom

ISE configuration backup or restore on an Admin node might fail or experience significant slowness.

Workaround/Solution

In order to fix this problem, upgrade or patch to these ISE software versions:

ISE 2.1 Patch 4 or later
ISE 2.2 Patch 2 or later
ISE 2.3

The fix for Cisco bug ID CSCuv95664 only provides a partial fix to the ISE database issue; the fix for Cisco bug ID CSCvc79739 provides a full fix. In order to receive the full fix, upgrade to the noted ISE versions. The fix purges the EDF_DB_LOG table and periodically purges it in order to prevent an increase to an abnormal size.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.