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Initial Public Release
The console is not accessible due to a dual in-line memory module (DIMM) displaced on the controller card (NCS1K-CNTLR=) in the NCS1002-K9 chassis.
The NCS1K controller card has two standard DIMMs plugged into low profile DIMM connectors. There are a few instances reported of where the DIMM is displaced from the connector slot, which causes the console to be inaccessible when the chassis is powered on.
If one of the two DIMMs is out of slot then only the BIOS boots. The XR fails to boot due to insufficient memory.
If both the DIMMs are out of slot then the BIOS and XR will not boot. The result is that the console is not accessible.
Remove and reinsert both the DIMMs on the controller card (NCS1K-CNTLR=) if the previously mentioned symptoms are observed.
A detailed procedure of how to remove and reinsert the DIMM on the controller card (NCS1K-CNTLR=) is shown in this section.
Caution: Follow the standard ESD rules when you replace DIMMs.
Step 1: Remove the DIMMs - Push down the two connector-latches as depicted in this picture.
Step 2: Re-insert the DIMMs - Press on two points close to the far ends of the DIMM in order to push the DIMMs down into the connector as shown here.
Step 3: Verify correct insertion - The two connector-latches should be closed if the module has been correctly inserted as shown in this picture.
How To Identify Hardware Levels
The impacted controller cards have this information:
PID VID: NCS1K-CNTRL= V01
CLEI Code: WOCUA8RRAA
TAN: 800-45459-01 A1+
These pictures depict the location of the labels in order to find the previous information.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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