Field Notice: FN - 63650 - 15454W: AMP-C, RAMP-C, RAMP-CE Recall on Linecards Shipped Earlier Than December 31, 2012 - Workaround Provided

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

On some 15454W optical amplifier modules, Teflon tape under the laser diode (LD) is in contact with the heat sink and the printed circuit board assembly (PCBA). When the laser temperature runs higher than the limit of 50 degrees Celsius, then the risk of insufficient heat dissipation occurs due to inadequate contact to the heat sink.

Background

15454W: AMP-C, RAMP-C, and RAMP linecards with a serial number provided could potentially determine a traffic outage in the case of a higher temperature that rises from the internal LD of the optical module. Teflon tape was left below the LD case and this might prevent a full thermal dissipation in normal conditions. If the temperature rises above the maximum allowed value, the LD shuts down.

Problem Symptom

The Deg. Temp alarm or Fail Temp alarm might be triggered by the affected linecards. The impacted linecards are captured in the "How To Identify Affected Products" section.

Workaround/Solution

There is no identified workaround for this issue. Cisco recommends replacement of the affected linecards, which are identified by the serial number. This field notice contains a serial number validation tool which allows customers to confirm their affected hardware. The link to this serial number validation tool is located in the "How to Identify Affected Products" section.

How To Identify Affected Products

In order to determine the serial number of your linecards, complete these steps:

1. Open the Cisco Transport Controller.
2. From the Shelf View, select Inventory.
3. From the Inventory tab, locate the linecard in question and compare the information from the Inventory tab. Compare the serial numbers against the serial number validation tool provided.

If you use TL1 commands, complete these steps:

1. >ACT-USER::
2. >RTRV-INV::ALL
3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial number validation tool provided.

A serial number validation tool is provided so customers can easily check their hardware's serial number to identify affected units.

Serial Number Validation Tool

Upgrade Program

Umpire Program - 15454-OPT-AMP-C= (1258914)

A Form must be filled out for each separate Ship to Address.

The Upgrade Order Reference Number should be unique for each time the Form is filled out.

Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.

NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce

If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce


Note: Fields marked with an asterisk (*) are required fields.

¹ For phone and fax, include 011 and the country code outside North America.

² The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

³ For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.. 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

Receive Email Notification For New Field Notices

Cisco Notification Service—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.