Field Notice: FN - 63541 - ONS 15454 MSTP - Loss of Network Element Database in Certain Conditions - Software Upgrade Recommended

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Document ID:FN63541

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
21-Apr-14
Initial Release
10.0
12-Oct-17
Migration to new field notice system

Products Affected

Affected Product ID Comments
15454-40-SMR1-C=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-40-SMR2-C=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-80-WXC-C=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-AR-MXP-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-AR-MXP=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-AR-XP-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-AR-XP=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-M-100GC-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-M-10X10-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-SMR1-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.
15454-SMR2-LIC=
Affected in Release 9.4, 9.4.0.1, 9.4.0.2, and 9.6.0.

Defect Information

Defect ID Headline
CSCvf34445 Dummy defect for field notices that were created with out defects

Problem Description

The network element (NE) is impacted with either database loss, or continuous controller card switchover and resets.

This occurs when Multiservice Transport Platform (MSTP) is run with the software releases and line cards that are mentioned in the "Products Affected" section of this field notice.

Background

While the line card is still connected to the node, it is deleted and a stale license record remains in the system database.

Automated synchronization between controller cards occurs periodically on the database. When there is a controller card switchover, the database load operation is triggered. As part of this database load operation, the stale record leads to either database loss, or continuous controller switchover and resets.

Problem Symptom

There are no visible symptoms for this problem. If one of the impacted cards is deleted as detailed in this field notice, perform the workaround provided in the "Workaround/Solution" section, or contact the Cisco Technical Assistance Center (TAC) for validation of the NE.

Workaround/Solution

In order to rectify the issue to the NE, upgrade to Release 9.4.0.3 or 9.6.0.3, or to a later release. This upgrade automatically removes the stale license entries from the database.

How To Identify Affected Products

All cards that are listed in the "Products Affected" section of this field notice are affected by this problem.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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