Overview
The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:
- Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training
- Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level
- Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions
- Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions
This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.
What’s New
The Release Notes in this section detail features that will be enabled as part of the November 2025 release.
CX Cloud Enhancement
The following updates are now in CX Cloud:
Meraki Use Case Retired
The Meraki use case “Network Visibility and Assurance” in Adoption Lifecycle has been retired.
Rebranding “Success Tracks” to “Cisco Support”
“Success Tracks” has been rebranded to “Cisco Support” with all references to Success Tracks updated across the platform.
Simplified Filtering
The Support Type filter has been removed from the Assets & Coverage > Coverage tab, simplifying user experience.
Defects
Resolved Defects
There are no resolved defects to report as part of this release.
Known Defects
There are no known defects to report as part of this release.
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