CX Cloud Release Notes February 2024

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Updated:February 26, 2024
Document ID:CX221727

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Overview

    The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:


    • Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training


    • Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level


    • Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions


    • Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions


    This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.

    What’s New

    The Release Notes in this section detail features that will be enabled as part of the February 2024 release.

    Case Creation Updates

    The Open a Case feature in CX Cloud has been enhanced as follows:

    • Customers can now identify the asset for which a case is being created in the Find Asset in Support Agreement drop-down list where products can be located using the Product ID, Product Description, Subscription ID, and Contract Number filters.
    • The auto-detection feature for Technology and Sub-technology has been enhanced in the Add Details section to improve user experience. The Technology drop-down list now includes corresponding Sub-technology options.
    • Customers can now bookmark or save the Open a Case URL as a direct link for creating Asset Support and CX Cloud Support cases.
    • Customers can request real-time access to subscriptions for support which was previously limited to contracts and serial numbers.

    Enhanced Today View

    The Today tile has been enhanced with the addition of a Crashed Assets card allowing customers to identify assets that crashed in the past seven days with details including Last Crash, Asset Name, Product ID, and Number of Crashes. Other updates include a reordering of the cards and a new Less than 90 days label added to the Coverage Expiring card.

    Filter Renamed in Assets

    The Support Type filter in the Assets & Coverage > Assets tab has been renamed to Support Coverage.

    Fault Management Enhancements

    Pagination has been removed from the following tabs, allowing customers the option to scroll to view more records.

    • Insights > Fault Management
    • Admin Center > Insights > Faults

    Defects

    Resolved Defects

    There are no resolved defects for this release.

    Known Defects

    The following known defects are actively being worked on in CX Cloud.

    Identifier

    Headline

    CSCwi49971
    CSCwi29289

    Currently in the Cloud Network Success Track, the Features detail view for fabrics erroneously displays duplicate active features and associated assets.

    Revision History

    Revision Publish Date Comments
    1.0
    27-Feb-2024
    Initial Release

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