CX Cloud Release Notes November 2023

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Updated:December 4, 2023
Document ID:CX221217

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Overview

    The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:
    • Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via “Ask the Expert (ATX)” webinars, “Success Tips”, Accelerator’s engagements, and training.


    • Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level.


    • Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions.


    • Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions.


    This document provides information about new features in CX Cloud and known issues.
    Use this link to access CX Cloud and log in with CCO credentials.

    What's New

    The Release Notes in this section detail features that will be enabled as part of the November 2023 release.

    Compliance Enhancements

    The Insights > Compliance tab has been enhanced to include the following updates.

    PCI v4.0 Compliance Support

    CX Cloud Administrators can now enable the Payment Card Industry (PCI) v4.0 policy profile for all assets under Admin Settings > Insights > Compliance. Cisco recommends Administrators performing PCI compliance checks move to PCI v4.0 prior to the v3.2 retirement planned for March 2024.

    As part of this update, the Regulatory Type filter option is available to customers through the Insights > Compliance > Waivers tab. Existing violations generated using the current PCI ruleset display as PCI v3.2. PCI v4.0 violations display as separate violations alongside the legacy PCI v3.2 violations.

    New Asset Groups Column

    An optional Asset Groups column has been added to the Violations and Affected Assets tabs in the Rule Violations detail view showing the Asset Group for assets violating a rule. Customers can use the Hide/Show Columns option to display the new column.

    New Partner Button in Lifecycle

    The More From Your Partner button has been added to the detail view of Partner affiliated Accelerator and Ask the Expert (ATX) offers, allowing CX Cloud customers to view additional offering details provided by the Partner. With this release, customers can click Watch On-Demand to view previously recorded ATX sessions, if uploaded by Partners.

    New Partner Name Column

    The Assets & Coverage tile for the Integrated Secure Operations Success Track has been enhanced to include Partner names in the Coverage tab and the associated export file.

    Defects

    Resolved Defects

    The following CX Cloud defects have been resolved.

    Identifier

    Headline

    CSCwf83192

    Previously, when creating User Groups by selecting all users in Identity & Access, customers received an error. The issue has been resolved such that User Groups are created as expected.

    CSCwh39327

    Previously, registration emails for CX Cloud ATX sessions were sent in Spanish instead of English as intended and the email title did not match the title of the ATX session. These issues have been resolved such that emails are sent as expected.

    CSCwh67957

    Previously, scan requests created by clicking Run Diagnostic Scan in the Assets & Coverage tile were not being completed for CX Cloud Agent customers using proxy in the CX Cloud Agent. This issue has been resolved and scan requests complete as expected.

    Known Defects

    There are no known defects that should be reported for this release.

    Revision History

    Revision Publish Date Comments
    1.0
    05-Dec-2023
    Initial Release

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