This page provides an overview of Cisco IQTM supported products and supported application features.
Note: Compatibility for Cisco IQ application features is product-dependent. For detailed information regarding which features are supported by specific products, see the Assets, Assessments, Support, or AI Assistant tabs.
| Connection Method | Architecture | Product Group | Supported Products |
| Direct Device | Data Center | Compute | UCS B Series Blade Servers, UCS C Series Rack Servers, UCS X Series Modular System; UCS Fabric Interconnects |
| Direct Device | Data Center | Data Center Switches (NX-OS & ACI) | Nexus 2000 Series Fabric Extenders, Nexus 3000 Series, Nexus 5000 Series, Nexus 6000 Series, Nexus 7000 Series, Nexus 9000 Series; Application Policy Infrastructure Controller (APIC) |
| Direct Device | Collaboration | Endpoints | Room Series, Desk Series, Board Series |
| Direct Device | Security | Firewalls | Secure Firewall 1000/1200 Series (FTD), Firepower 2100/4100 Series, Secure Firewall 3100/4200/6100 Series, Firepower 9300 Series; ASA 5500-X Series; Meraki MX |
| Direct Device | Security | Identity Services Engine | Cisco Identity Services Engine (ISE) Virtual and Appliance |
| Direct Device | Networking | Industrial Ethernet | Catalyst IE1000, IE2000, IE3x00 Rugged/Heavy Duty, IE4000/4010, Catalyst IE9300 Rugged Series |
| Controller | Catalyst Center | Industrial Ethernet | Catalyst IE1000, IE2000, IE3x00 Rugged/Heavy Duty, IE4000/4010, Catalyst IE9300 Rugged Series |
| Direct Device | Networking | Industrial Routers | Catalyst IR1100 Rugged, Catalyst IR1800 Rugged Series; Catalyst IR8100 Heavy Duty, Catalyst IR8300 Rugged Series |
| Controller | Catalyst Center | Industrial Routers | Catalyst IR1100 Rugged, Catalyst IR1800 Rugged Series; Catalyst IR8100 Heavy Duty, Catalyst IR8300 Rugged Series |
| Direct Device | Service Provider | Optical Networking | Network Convergence System (NCS) 1000 Series, NCS 2000 Series, NCS 4000 Series |
| Direct Device | Other | Other Cisco Devices | Any Cisco product with SNMP support |
| Direct Device | Networking | Routers | Cisco 800 Series Routers, 900 Series ISR, 1000 Series ISR, 4000 Series ISR; ASR 1000 Series; Catalyst 8200/8300/8500 Edge Platforms, 8100/8200/8300/8400/8500 Secure Routers; Meraki MX |
| Direct Device | Service Provider | Routers | ASR 920 Series, ASR 9000 Series; Network Convergence System (NCS) 540/560 Series, NCS 5500 Series; 8000 Series Routers |
| Controller | Catalyst Center | Routers | Cisco 800 Series Routers, 900 Series ISR, 1000 Series ISR, 4000 Series ISR; ASR 1000 Series; Catalyst 8200/8300/8500 Edge Platforms, 8100/8200/8300/8400/8500 Secure Routers |
| Direct Device | Data Center | Storage Networking | MDS 9000 Series Multilayer Switches |
| Direct Device | Networking | Switches | Catalyst 2960 Series, Catalyst 3560/3650/3850 Series, Catalyst 4500 Series, Catalyst 6500/6800 Series, Catalyst 9200/9300/9400/9500/9600 Series; Meraki MS Switches |
| Controller | Catalyst Center | Switches | Catalyst 2960 Series, Catalyst 3560/3650/3850 Series, Catalyst 4500 Series, Catalyst 6500/6800 Series, Catalyst 9200/9300/9400/9500/9600 Series |
| Direct Device | Networking | Wireless | Catalyst 9800 Series Wireless Controllers, Catalyst 9100/Cisco Wireless Access Points; Meraki MR Access Points |
| Controller | Catalyst Center | Wireless | Catalyst 9800 Series Wireless Controllers, Catalyst 9100/Cisco Wireless Access Points |
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Notes:
| Connection Method | Architecture | Product Group | Supported Products |
| Cloud Controller | Meraki Dashboard | Cameras | Meraki MV Smart Cameras |
| Cloud Controller | Webex Control Hub | Collaboration Endpoints | Room Series, Desk Series, Board Series |
| Cloud Controller | Cisco Intersight | Data Center Compute | UCS B Series Blade Servers, UCS C Series Rack Servers, UCS X Series Modular System; UCS Fabric Interconnects |
| Cloud Controller | Cisco Intersight | Data Center Switches (ACI) | Nexus 9000 Series, Application Policy Infrastructure Controller (APIC) |
| Cloud Controller | Catalyst SD-WAN Manager (vManage) | Industrial Routers | Catalyst IR1100 Rugged, Catalyst IR1800 Rugged Series; Catalyst IR8100 Heavy Duty, Catalyst IR8300 Rugged Series |
| Cloud Controller | Catalyst SD-WAN Manager (vManage) | Routers | 1000 Series ISR, 4000 Series ISR; ASR 1000 Series; Catalyst 8200/8300/8500 Edge Platforms, 8100/8200/8300/8400/8500 Secure Routers |
| Cloud Controller | Meraki Dashboard | Security & SD-WAN | Meraki MX Security & SD-WAN Appliances |
| Cloud Controller | Meraki Dashboard | Sensors | Meraki MT Sensors |
| Cloud Controller | Meraki Dashboard | Switches | Meraki MS Switches |
| Cloud Controller | Meraki Dashboard | Wireless | Meraki MR Access Points |
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| Architecture | Product Type | Product Group | Features |
| Security | Hardware | Adaptive Security Appliance (ASA) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Network/Device OS | AireOS | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Hardware | Catalyst 9000 Series Switches, and older Catalyst 2000, 3000, 4000, 6000 series | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Software | Catalyst 9800 Series Wireless Controllers (WLC) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Software | Catalyst Center (formerly DNA-C) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Hardware or Software | Cisco Application Policy Infrastructure Controller (APIC) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Software | Cisco Ultra Packet Core / Ultra Cloud Core (StarOS VPC-SI/VPC-DI) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Collaboration | Software | Cisco Unified Communications Manager (CUCM / "CallManager") | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Collaboration | Network/Device OS | Collaboration Endpoint (CE) software | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Hardware | DC Compute (UCS B, C, X series, Fabric Interconnects) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Hardware | DC SAN (MDS series) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Hardware | DC Switching (Nexus series) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Hardware | Enterprise Network Compute (ENCS) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Security | Hardware | Firepower Series (legacy IDS/IPS & old FP firewalls) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Security | Network/Device OS | FXOS | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Hardware | HyperFlex | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Data Center | Software | HyperFlex (software) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Security | Software | Identity Services Engine (ISE) Virtual Appliance | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Industrial | Hardware | Industrial Router (IR series) (IR1100/1800/8100/8300) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Industrial | Hardware | Industrial Switch (IE series - IE3x00 / IE9300), and legacy IE2K | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Industrial | Hardware | Industrial Wireless/Access Points (IW series) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Network/Device OS | IOS (classic) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Network/Device OS | IOS-XE | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Service Provider | Hardware | IOS-XE Routing Platforms (ASR 900, ASR 1000, cBR Series, NCS4200) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Collaboration | Hardware | IOS-XE Voice Gateways (Cisco VG Series) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Network/Device OS | IOS-XR | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Networking | Hardware | IOS-XR Optical Platforms (NCS 1000, NCS 4000) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Hardware | Meraki (MX/MS/MV/MT/MR products) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Hardware | NCS 2000 (Managed by SVO, CONC going forward) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Data Center | Network/Device OS | NX-OS | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Data Center | Network/Device OS | NX-OS (ACI Mode) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Collaboration | Network/Device OS | RoomOS | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Hardware | SD-WAN Edge (Catalyst 8000 / IOS-XE cEdge; legacy vEdge) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
| Security | SaaS | Secure Email Threat Defense | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Security | Hardware or Software | Secure Firewall Threat Defense (FTD) | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Collaboration | Network/Device OS | Telepresence Conferencing (TC) Software | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Security | Network/Device OS | Viptela OS | Asset Inventory, Tagging, LDOS Insights, End-of-Life |
| Networking | Hardware | Wireless Access Points (Catalyst C/CW series, Legacy Aironet) | Asset Inventory, Tagging, LDOS Insights, End-of-Life, Asset Criticality Insights |
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| Architecture | Product Type | Product Group | Features |
| Security | Hardware | Adaptive Security Appliance (ASA) | Security Advisories, Field Notices, Certificate Expiry, Quantum Safe Infra Assessment |
| Networking | Network/Device OS | AireOS | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance |
| Networking | Hardware | Catalyst 9000 Series Switches, and older Catalyst 2000, 3000, 4000, 6000 series | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Certificate Expiry, Quantum Safe Infra Assessment |
| Networking | Software | Catalyst 9800 Series Wireless Controllers (WLC) | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance |
| Networking | Software | Catalyst Center (formerly DNA-C) | Security Advisories, Field Notices |
| Data Center | Hardware or Software | Cisco Application Policy Infrastructure Controller (APIC) | Security Advisories, Field Notices |
| Collaboration | Network/Device OS | Collaboration Endpoint (CE) software | Security Advisories, Field Notices |
| Data Center | Hardware | DC Compute (UCS B, C, X series, Fabric Interconnects) | Security Advisories, Field Notices |
| Data Center | Hardware | DC SAN (MDS series) | Security Advisories, Field Notices, Software Conformance |
| Data Center | Hardware | DC Switching (Nexus series) | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Quantum Safe Infra Assessment |
| Networking | Hardware | Enterprise Network Compute (ENCS) | Field Notices |
| Security | Hardware | Firepower Series (legacy IDS/IPS & old FP firewalls) | Field Notices, Certificate Expiry |
| Security | Network/Device OS | FXOS | Security Advisories, Field Notices |
| Data Center | Hardware | HyperFlex | Field Notices |
| Security | Software | Identity Services Engine (ISE) Virtual Appliance | Security Advisories, Field Notices |
| Industrial | Hardware | Industrial Router (IR series) (IR1100/1800/8100/8300) | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance |
| Industrial | Hardware | Industrial Switch (IE series - IE3x00 / IE9300), and legacy IE2K | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance |
| Industrial | Hardware | Industrial Wireless/Access Points (IW series) | Security Advisories, Field Notices, Security Hardening, Configuration |
| Networking | Network/Device OS | IOS (classic) | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance |
| Networking | Network/Device OS | IOS-XE | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Certificate Expiry, Quantum Safe Infra Assessment (excluding ASR and ISR 4000) |
| Service Provider | Hardware | IOS-XE Routing Platforms (ASR 900, ASR 1000, cBR Series, NCS4200) | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Certificate Expiry |
| Networking | Network/Device OS | IOS-XR | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Quantum Safe Infra Assessment |
| Networking | Hardware | IOS-XR Optical Platforms (NCS 1000, NCS 4000) | Security Hardening, Configuration, Software Conformance |
| Networking | Hardware | NCS 2000 (Managed by SVO, CONC going forward) | Field Notices |
| Data Center | Network/Device OS | NX-OS | Security Advisories, Field Notices, Security Hardening, Configuration, Software Conformance, Quantum Safe Infra Assessment |
| Data Center | Network/Device OS | NX-OS (ACI Mode) | Security Advisories, Field Notices, Quantum Safe Infra Assessment |
| Collaboration | Network/Device OS | RoomOS | Security Advisories, Field Notices |
| Networking | Hardware | SD-WAN Edge (Catalyst 8000 / IOS-XE cEdge; legacy vEdge) | Security Advisories, Field Notices, Quantum Safe Infra Assessment, Software Conformance |
| Security | SaaS | Secure Email Threat Defense | Field Notices |
| Security | Hardware or Software | Secure Firewall Threat Defense (FTD) | Security Advisories, Field Notices, Quantum Safe Infra Assessment |
| Security | Hardware or Software | Secure Web Appliance (old IronPort) | Field Notices |
| Security | Software | Security Management Appliance (SMA) | Field Notices |
| Collaboration | Network/Device OS | Telepresence Conferencing (TC) Software | Security Advisories, Field Notices |
| Security | Network/Device OS | Viptela OS | Security Advisories, Field Notices |
| Networking | Hardware | Wireless Access Points (Catalyst C/CW series, Legacy Aironet) | Security Advisories, Field Notices, Security Hardening, Configuration |
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| Architecture | Product Type | Product Group | Features |
| Security | Hardware | Adaptive Security Appliance (ASA) | Case List / Filtering, Case Opening, Case Management |
| Networking | Network/Device OS | AireOS | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | Catalyst 9000 Series Switches, and older Catalyst 2000, 3000, 4000, 6000 series | Case List / Filtering, Case Opening, Case Management |
| Networking | Software | Catalyst 9800 Series Wireless Controllers (WLC) | Case List / Filtering, Case Opening, Case Management |
| Networking | Software | Catalyst Center (formerly DNA-C) | Case List / Filtering, Case Opening, Case Management |
| Data Center | Hardware or Software | Cisco Application Policy Infrastructure Controller (APIC) | Case List / Filtering, Case Opening, Case Management |
| Industrial | Hardware | Cisco Catalyst IR1101/IR8100 Compute / IC3000 | Case List / Filtering, Case Opening, Case Management |
| Networking | Software | Cisco Prime Infrastructure | Case Opening, Case Management |
| Security | SaaS | Cisco Secure Access (SSE includes Umbrella DNS security, SWG, CDFW, ZTNA, RBI) | Case List / Filtering, Case Opening, Case Management |
| Security | Hardware or Software | Cisco Secure Workload (was Tetration) | Case List / Filtering, Case Opening, Case Management |
| Networking | Software | Cisco Spaces (formerly Cisco DNA Spaces) | Case List / Filtering, Case Opening, Case Management |
| Networking | Software | Cisco Ultra Packet Core / Ultra Cloud Core (StarOS VPC-SI/VPC-DI) | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Software | Cisco Unified Communications Manager (CUCM / "CallManager") | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Network/Device OS | Collaboration Endpoint (CE) software | Case List / Filtering, Case Opening, Case Management |
| Data Center | Hardware | DC Compute (UCS B, C, X series, Fabric Interconnects) | Case List / Filtering, Case Opening, Case Management |
| Data Center | Hardware | DC SAN (MDS series) | Case List / Filtering, Case Opening, Case Management |
| Data Center | Hardware | DC Switching (Nexus series) | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | Enterprise Network Compute (ENCS) | Case List / Filtering, Case Opening, Case Management |
| Security | Hardware | Firepower Series (legacy IDS/IPS & old FP firewalls) | Case Opening, Case Management |
| Security | Network/Device OS | FXOS | Case List / Filtering, Case Opening, Case Management |
| Data Center | Hardware | HyperFlex | Case List / Filtering, Case Opening, Case Management |
| Data Center | Software | HyperFlex (software) | Case Opening, Case Management |
| Security | Software | Identity Services Engine (ISE) Virtual Appliance | Case List / Filtering, Case Opening, Case Management |
| Industrial | Hardware | Industrial Router (IR series) (IR1100/1800/8100/8300) | Case List / Filtering, Case Opening, Case Management |
| Industrial | Hardware | Industrial Switch (IE series - IE3x00 / IE9300), and legacy IE2K | Case List / Filtering, Case Opening, Case Management |
| Industrial | Hardware | Industrial Wireless/Access Points (IW series) | Case List / Filtering, Case Opening, Case Management |
| Management & Automation | SaaS | Intersight | Case List / Filtering, Case Opening, Case Management |
| Networking | Network/Device OS | IOS (classic) | Case List / Filtering, Case Opening, Case Management |
| Networking | Network/Device OS | IOS-XE | Case List / Filtering, Case Opening, Case Management |
| Service Provider | Hardware | IOS-XE Routing Platforms (ASR 900, ASR 1000, cBR Series, NCS4200) | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Hardware | IOS-XE Voice Gateways (Cisco VG Series) | Case List / Filtering, Case Opening, Case Management |
| Networking | Network/Device OS | IOS-XR | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | IOS-XR Optical Platforms (NCS 1000, NCS 4000) | Case List / Filtering, Case Opening, Case Management |
| Security | Network/Device OS (features) | Meraki MX (Security features in-product) | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | NCS 2000 (Managed by SVO, CONC going forward) | Case List / Filtering, Case Opening, Case Management |
| Data Center | Network/Device OS | NX-OS | Case List / Filtering, Case Opening, Case Management |
| Data Center | Network/Device OS | NX-OS (ACI Mode) | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | Prisma | Case Opening, Case Management |
| Collaboration | Network/Device OS | RoomOS | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | SD-WAN Edge (Catalyst 8000 / IOS-XE cEdge; legacy vEdge) | Case List / Filtering, Case Opening, Case Management |
| Security | Agent/Client | Secure Client (replaces AnyConnect) | Case List / Filtering, Case Opening, Case Management |
| Security | SaaS | Secure Cloud Analytics (formerly Stealthwatch, now part of XDR) | Case Opening, Case Management |
| Security | SaaS | Secure Email Threat Defense | Case List / Filtering, Case Opening, Case Management |
| Security | SaaS | Secure Endpoint (new name for AMP) | Case List / Filtering, Case Opening, Case Management |
| Security | Hardware or Software | Secure Firewall Threat Defense (FTD) | Case List / Filtering, Case Opening, Case Management |
| Security | SaaS | Secure Malware Analytics (new name for Threat Grid) | Case List / Filtering, Case Opening, Case Management |
| Security | Hardware or Software | Secure Web Appliance (old IronPort) | Case List / Filtering, Case Opening, Case Management |
| Security | Software | Security Management Appliance (SMA) | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Network/Device OS | Telepresence Conferencing (TC) Software | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Embedded Software | Unified SIP Proxy | Case List / Filtering, Case Opening, Case Management |
| Security | Network/Device OS | Viptela OS | Case List / Filtering, Case Opening, Case Management |
| Collaboration | SaaS | Webex Calling | Case List / Filtering, Case Opening, Case Management |
| Collaboration | SaaS | Webex Contact Center | Case List / Filtering, Case Opening, Case Management |
| Collaboration | Hardware | Webex Endpoints | Case Opening, Case Management |
| Collaboration | SaaS | Webex Meetings | Case List / Filtering, Case Opening, Case Management |
| Networking | Hardware | Wireless Access Points (Catalyst C/CW series, Legacy Aironet) | Case List / Filtering, Case Opening, Case Management |
| Security | SaaS | XDR (replaces SecureX) | Case List / Filtering, Case Opening, Case Management |
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| Architecture | Product Type | Product Group | Features |
| Collaboration | SaaS | Webex Meetings | Fast Track Case Resolution |
| Collaboration | Hardware | IOS-XE Voice Gateways (Cisco VG Series) | Fast Track Case Resolution |
| Collaboration | Software | Cisco Unified Communications Manager (CUCM / "CallManager") | Fast Track Case Resolution |
| Collaboration | Embedded Software | Unified SIP Proxy | Fast Track Case Resolution |
| Collaboration | SaaS | Webex Calling | Fast Track Case Resolution |
| Collaboration | SaaS | Webex Contact Center | Fast Track Case Resolution |
| Collaboration | Hardware | Webex Endpoints | Fast Track Case Resolution |
| Data Center | Network/Device OS | NX-OS (ACI Mode) | Fast Track Case Resolution, Self-Troubleshooting |
| Data Center | Hardware or Software | Cisco Application Policy Infrastructure Controller (APIC) | Fast Track Case Resolution, Self-Troubleshooting |
| Data Center | Hardware | DC Compute (UCS B, C, X series, Fabric Interconnects) | Fast Track Case Resolution, Self-Troubleshooting |
| Data Center | Hardware | DC SAN (MDS series) | Fast Track Case Resolution, Self-Troubleshooting |
| Data Center | Hardware | DC Switching (Nexus series) | Fast Track Case Resolution, Self-Troubleshooting |
| Data Center | Hardware | HyperFlex | Fast Track Case Resolution |
| Data Center | Software | HyperFlex (software) | Fast Track Case Resolution |
| Industrial | Hardware | Industrial Wireless/Access Points (IW series) | Fast Track Case Resolution, Self-Troubleshooting |
| Industrial | Hardware | Cisco Catalyst IR1101/IR8100 Compute / IC3000 | Fast Track Case Resolution, Self-Troubleshooting |
| Industrial | Hardware | Industrial Router (IR series) (IR1100/1800/8100/8300) | Fast Track Case Resolution, Self-Troubleshooting |
| Industrial | Hardware | Industrial Switch (IE series - IE3x00 / IE9300), and legacy IE2K | Fast Track Case Resolution, Self-Troubleshooting |
| Management & Automation | SaaS | Intersight | Fast Track Case Resolution |
| Networking | Hardware | Catalyst 9000 Series Switches, and older Catalyst 2000, 3000, 4000, 6000 series | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Software | Cisco Prime Infrastructure | Fast Track Case Resolution |
| Networking | Software | Cisco Cyber Vision | Self-Troubleshooting |
| Networking | Software | Cisco Spaces (formerly Cisco DNA Spaces) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Software | Catalyst Center (formerly DNA-C) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Hardware | Enterprise Network Compute (ENCS) | Fast Track Case Resolution |
| Networking | Hardware | NCS 2000 (Managed by SVO, CONC going forward) | Fast Track Case Resolution |
| Networking | Hardware | Prisma | Fast Track Case Resolution |
| Networking | Hardware | IOS-XR Optical Platforms (NCS 1000, NCS 4000) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Hardware | SD-WAN Edge (Catalyst 8000 / IOS-XE cEdge; legacy vEdge) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Hardware | Wireless Access Points (Catalyst C/CW series, Legacy Aironet) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Software | Catalyst 9800 Series Wireless Controllers (WLC) | Fast Track Case Resolution, Self-Troubleshooting |
| Observability | SaaS or Software | AppDynamics | Fast Track Case Resolution |
| Security | Agent/Client | Secure Client (replaces AnyConnect) | Fast Track Case Resolution |
| Security | Hardware | Adaptive Security Appliance (ASA) | Fast Track Case Resolution |
| Security | Hardware or Software | Cisco Secure Workload (was Tetration) | Fast Track Case Resolution |
| Security | Hardware | Firepower Series (legacy IDS/IPS & old FP firewalls) | Fast Track Case Resolution |
| Security | Hardware or Software | Secure Firewall Threat Defense (FTD) | Fast Track Case Resolution |
| Security | Software | Identity Services Engine (ISE) Virtual Appliance | Fast Track Case Resolution |
| Security | SaaS | Secure Cloud Analytics (formerly Stealthwatch, now part of XDR) | Fast Track Case Resolution |
| Security | SaaS | Secure Email Threat Defense | Fast Track Case Resolution |
| Security | SaaS | Secure Endpoint (new name for AMP) | Fast Track Case Resolution |
| Security | SaaS | Secure Malware Analytics (new name for Threat Grid) | Fast Track Case Resolution |
| Security | Hardware or Software | Secure Web Appliance (old IronPort) | Fast Track Case Resolution |
| Security | SaaS | XDR (replaces SecureX) | Fast Track Case Resolution |
| Security | Software | Security Management Appliance (SMA) | Fast Track Case Resolution |
| Security | SaaS | Cisco Secure Access (SSE includes Umbrella DNS security, SWG, CDFW, ZTNA, RBI) | Fast Track Case Resolution |
| Security | Network/Device OS (features) | Meraki MX (Security features in-product) | Fast Track Case Resolution |
| Service Provider | Hardware | IOS-XE Routing Platforms (ASR 900, ASR 1000, cBR Series, NCS4200) | Fast Track Case Resolution, Self-Troubleshooting |
| Collaboration | Network/Device OS | Collaboration Endpoint (CE) software | Fast Track Case Resolution |
| Collaboration | Network/Device OS | RoomOS | Fast Track Case Resolution |
| Collaboration | Network/Device OS | Telepresence Conferencing (TC) Software | Fast Track Case Resolution |
| Data Center | Network/Device OS | NX-OS | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Network/Device OS | AireOS | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Network/Device OS | IOS (classic) | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Network/Device OS | IOS-XE | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Network/Device OS | IOS-XR | Fast Track Case Resolution, Self-Troubleshooting |
| Networking | Software | Cisco Ultra Packet Core / Ultra Cloud Core (StarOS VPC-SI/VPC-DI) | Fast Track Case Resolution, Self-Troubleshooting |
| Security | Network/Device OS | FXOS | Fast Track Case Resolution |
| Security | Network/Device OS | Viptela OS | Fast Track Case Resolution |
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