Cisco Security Advisory
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CVSS:3.1/AV:L/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H/E:X/RL:X/RC:X
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Multiple vulnerabilities in Cisco CX Cloud Agent could allow an authenticated, local attacker to elevate privileges. These vulnerabilities are due to insecure file permissions. A successful exploit could allow an attacker to take complete control of the affected device.
For more information about these vulnerabilities, see the Details section of this advisory.
Cisco has released software updates that address these vulnerabilities. There are no workarounds that address these vulnerabilities.
This advisory is available at the following link:
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cxagent-gOq9QjqZ
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Vulnerable Products
At the time of publication, this vulnerability affected Cisco CX Cloud Agent.
For information about which Cisco software releases were vulnerable at the time of publication, see the Fixed Software section of this advisory. See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.
Products Confirmed Not Vulnerable
Only products listed in the Vulnerable Products section of this advisory are known to be affected by these vulnerabilities.
Cisco has confirmed that CVE-2023-20044 does not affect Cisco CX Cloud Agent when a release earlier than Release 2.2 was installed from an open virtual appliance (OVA) file and then upgraded to Release 2.2.
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The vulnerabilities are not dependent on one another. Exploitation of one of the vulnerabilities is not required to exploit the other vulnerability. In addition, a software release that is affected by one of the vulnerabilities may not be affected by the other vulnerability.
Details about the vulnerabilities are as follows:
CVE-2023-20043: Cisco CX Cloud Agent Privilege Escalation Vulnerability
A vulnerability in Cisco CX Cloud Agent could allow an authenticated, local attacker to elevate their privileges on an affected device. This vulnerability is due to insecure file permissions. An attacker could exploit this vulnerability by calling the script with the sudo command. A successful exploit could allow the attacker to take complete control of the affected device.
Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.
Bug ID(s): CSCwa73699
CVE ID: CVE-2023-20043
Security Impact Rating (SIR): Medium
CVSS Base Score: 6.7
CVSS Vector: CVSS:3.1/AV:L/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:HCVE-2023-20044: Cisco CX Cloud Agent Privilege Escalation Vulnerability
A vulnerability in Cisco CX Cloud Agent could allow an authenticated, local attacker to elevate their privileges on an affected device. This vulnerability is due to insecure file permissions. An attacker could exploit this vulnerability by persuading technical support to update certain settings, resulting in the insecure script being called. A successful exploit could allow the attacker to take complete control of the affected device.
Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.
Bug ID(s): CSCwd51828
CVE ID: CVE-2023-20044
Security Impact Rating (SIR): Medium
CVSS Base Score: 6.7
CVSS Vector:CVSS:3.1/AV:L/AC:H/PR:L/UI:R/S:U/C:H/I:H/A:H
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There are no workarounds that address this vulnerability.
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When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Fixed Releases
At the time of publication, the release information in the following table(s) was accurate. See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.
The left column lists Cisco software releases, and the right column indicates whether a release was affected by the vulnerabilities that are described in this advisory and which release included the fix for these vulnerabilities.
CVE-2023-20043
Cisco CX Cloud Agent Release First Fixed Release 1.8 and earlier 1.9 1.8 upgraded to 2.2 Not vulnerable 2.2 installed from OVA file 2.2.1 2.2.1 Not vulnerable CVE-2023-20044
Cisco CX Cloud Agent Release First Fixed Release 2 and earlier 2.2.1 The Cisco Product Security Incident Response Team (PSIRT) validates only the affected and fixed release information that is documented in this advisory.
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The Cisco PSIRT is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.
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This vulnerability was found by Kanstantsin Markelau of Cisco during internal security testing.
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To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
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Show LessVersion Description Section Status Date 1.0 Initial public release. — Final 2023-JAN-11
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