Cisco Security Advisory
Click Icon to Copy Verbose Score
AV:N/AC:L/Au:N/C:P/I:P/A:N/E:F/RL:OF/RC:C
-
A vulnerability in the Extensible Messaging and Presence Protocol (XMPP) in the Cisco Finesse Desktop and Cisco Unified Contact Center Express applications could allow an unauthenticated, remote attacker to log in to the device with a default account with a static password. This account provides nonadministrative access to the Openfire server bundled with the application.
The vulnerability occurs because a default user account is created at installation and the account password cannot be changed. An attacker could exploit this vulnerability by logging in using XMPP to access the Openfire server using the default account. The attacker could log in using the default account and gain unauthorized access to the Openfire server, which allows sensitive data to be viewed and modified.
Cisco has released software updates that address this vulnerability. Workarounds that address this vulnerability are not available.
This advisory is available at the following link: http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20160202-fducce
-
The Openfire server logs would show remote logins which are not expected.
-
Workarounds are not available.
-
When considering software upgrades, customers are advised to consult the Cisco Security Advisories and Responses archive at http://www.cisco.com/go/psirt and review subsequent advisories to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
-
The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.
-
To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
-
Show LessVersion Description Section Status Date 1.0 Initial public release — Final 2016-February-02
-
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A standalone copy or paraphrase of the text of this document that omits the distribution URL is an uncontrolled copy and may lack important information or contain factual errors. The information in this document is intended for end users of Cisco products.