Configure a Reportable Global Variable to Capture the Digits Selected at a Menu Node of a Flow on Analyzer

Introduction

This document describes the steps to configure a reportable global variable to capture the digits entered at a Menu node of a flow on analyzer. 

Contributed by Bhushan Suresh, Cisco TAC Engineer.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Webex Contact Center (WxCC) 2.0
• Webex Contact Center Adminstrator access to the tenant 
  
  
  

Components Used

The information in this document is based on these software versions:

• WxCC 2.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Create a reportalble variable on WxCC portal 

Step1: Create a reportalble variable on WxCC portal under Provsioning > Global Variables 

Step 2: Create a flow with a Menu node or edit an existing flow. Under Global Variables, the variable created on the Portal page populates here 

Step 3: Create a SetVariable node after the Menu node and map the Global Variable created in the previsous step to the output variable (DigitsEntered) from the Menu node 

Verify 

Create a Customer Session Record (CSR) report on Analyzer and the gloabl variable created the previous step shows up as a profile variable