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Updated:July 17, 2019
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The document provides the Java support, compatibility, and major upgrade steps on Customer Voice Portal (CVP) and Call Studio.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and hardware versions:
CVP Version 8.5, 9.0 and 10.X
Call Studio Version 8.5, 9.0 and 10.X
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Support and Compatibility
CVP Call Studio
Run the supported default Java Runtime Environment (JRE) version as mentioned in this table:
CVP Studio Version
Default JRE Versions
Note: A JRE upgrade is not supported on Call Studio. This limitation is due to the eclipse and plugins that do not support a later version of JRE.
The current list of supported JRE versions is shown in this table:
Default JRE Versions
Additional JRE Versions Tested for Support
Note: Check the supported JRE version before you upgrade the current installation. Any other versions (earlier or later) that are not listed in the previous table are not supported.
Use the JREUpdate.bat script in order to complete a minor update of the JRE version on your Unified CVP Server. For example, the script does a minor update from JRE version 1.6.0_24 to 1.6.0_81.
Note: The script does not support a major upgrade of JRE versions. For example, the JREUpdate.bat script cannot complete an upgrade from JRE version 1.6.0_81 to 1.7.0_45.
Download and install the preferred Java Development Kit (JDK) version on your personal computer.
Copy the JRE folder available within the installed JDK to a known location on the Unified CVP Server.
The JRE folder is available inside the root folder of the JDK installation. For example, C:\JRE or C:\jdk1.7.0_67\jre.
Unzip the JREUpdate.zip contents to a known location on your CVP Server.
For example, C:\Cisco\CVP\bin.
In order to update the JRE version on the Unified CVP Server, run this script from the command prompt:
C:\Cisco\CVP\bin >JREUpdate.bat apply C:\JRE
The script executes and the CVP JRE gets updated to the new version. Ensure that the script output displays the updated JRE version.
The JREUpdate.bat script takes a backup of the old JRE at C:\Cisco\CVP\jre.old.
In order to revert to the previous backup version of JRE, run this script from the command prompt:
Note: The CVP JRE contains JConsole tool. After a successful update to the JRE, the tool is available inside the backup folder only - jre.old/bin. In case you need to debug issues, use the tool directly from within the backup folder.