How To Contact the Customer Success Manager?

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Updated:April 22, 2020
Document ID:215434

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    Introduction

    This document describes the process of how to contact the Customer Success Manager (CSM).

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem

    How to contact the CSM?

    Solution

    • Your company's Webex Site Administrator is the first point of contact for any user or host account or product usability issues.
    • The Site Admin will be in regular touch with the CSM, who maintains your company's Webex account, billing, and overall access problems.
    • If you do not know who your Site Admin is, or your site admin is unable to assist you, then submit a request online, and a CSM will contact you.
    TAC Authored

    Contributed by Cisco Engineers

    • Mehnaz Mukhal Singh
      Cisco TAC Engineer

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