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Updated:April 22, 2020
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This document describes the process of how to retrieve a Cisco Webex User ID and Password.
There are no specific requirements for this document.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
This article provides steps for these queries as well:
How to use login assistance in order to recover my Webex username and password
How to reset my password without logging in
The password for my host account does not work
Lost or forgot my host account password
How to Retrieve a Webex User ID and Password.
Note: You can't reset your password from a smartphone or tablet.
If you see the error: 'Invalid email address format,' ensure you enter your full email address.
If you join a meeting as an attendee to Webex Meetings, Webex Training, etc., you don't need to log in, unless the site requires it.
Webex Technical Support cannot reset your password. If you are unable to log in after these steps, contact your Webex site administrator. You must be able to access your site admin through your local computer support or IT department. The contact for the site admin can also be included in your password reminder email.