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Updated:August 25, 2015
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes a specific scenario where MP4 Network Based Recordings (NBR) downloaded files from Collaboration Meeting Rooms (CMR) Cloud and Hybrid meetings are missing video from TelePresence (TP) users.
Problem: Downloaded MP4 NBR Files from CMR Cloud and Hybrid Meetings are Missing Video from TelePresence Users.
There is a known limitation with downloaded recordings from CMR Cloud and Hybrid meetings. The TP video will not be captured if the user at the endpoint is the host or the presenter. WebEx video by the host/active speaker is still captured within the downloaded file.