This article relates to the Cisco TelePresence System Codec C90, Cisco TelePresence System Codec C60, Cisco TelePresence System Codec C40 and Cisco TelePresence System EX90 products.
Q. I uploaded a new software version to my TANDBERG Codec and now I can only place point-to-point calls, even though I have the MultiSite option installed. Why?
A. This answer is valid for the following products:
TANDBERG Codec C20
TANDBERG Codec C40
TANDBERG Codec C60
TANDBERG Codec C90
When upgrading to a new main release, you must have a valid software release key. Without the valid release key your MultiSite option key will not be loaded and hence you can only place point-to-point calls.