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View Documents by Topic 
      Cisco ICM 7.5
      • Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) (PDF - 18 MB)  11/Mar/2012
      • Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center Enterprise & Hosted, Release 7.5(x)   
      Cisco ICM 7.2
      • Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 16 MB)  17/Mar/2011
      • Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) (PDF - 14 MB)  01/Apr/2011
      • Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)   
      Cisco ICM 7.1
      • Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) (PDF - 5 MB)  02/Nov/2007
      Cisco ICM 7.0
      • Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) (PDF - 6 MB)  01/Apr/2011
      • Hardware and System Software Specification(Bill of Materials) Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4, and 7.1(x)   
      Cisco ICM 6.0
      • Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB)  29/Jun/2007
      • Cisco ICM Windows 2000 Planning for Release 6.0(0) (PDF - 709 KB)  29/Jun/2007
      • Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook (PDF - 6 MB)  29/Jun/2007
      ACD Supplements
      • Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008) (PDF - 1 MB)  03/Dec/2013
      Cisco ICM 5.0
      • Cisco ICM Software Release 5.0 Database Schema Handbook (PDF - 5 MB)  14/Sep/2007
      • Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines (PDF - 201 KB)  12/Nov/2007