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Cisco Unified Intelligent Contact Management Enterprise
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Cisco ICM 7.5
Cisco ICM 7.2
Cisco ICM 7.1
Cisco ICM 7.0
Cisco ICM 6.0
ACD Supplements
Cisco ICM 5.0
Cisco ICM 7.5
Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1)
(PDF - 18 MB)
11/Mar/2012
Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center Enterprise & Hosted, Release 7.5(x)
Cisco ICM 7.2
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009)
(PDF - 16 MB)
17/Mar/2011
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
(PDF - 14 MB)
01/Apr/2011
Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)
Cisco ICM 7.1
Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)
(PDF - 5 MB)
02/Nov/2007
Cisco ICM 7.0
Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
(PDF - 6 MB)
01/Apr/2011
Hardware and System Software Specification(Bill of Materials) Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4, and 7.1(x)
Cisco ICM 6.0
Cisco ICM Release 6.0(0) Staging On Windows 2000
(PDF - 2 MB)
29/Jun/2007
Cisco ICM Windows 2000 Planning for Release 6.0(0)
(PDF - 709 KB)
29/Jun/2007
Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook
(PDF - 6 MB)
29/Jun/2007
ACD Supplements
Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008)
(PDF - 1 MB)
03/Dec/2013
Cisco ICM 5.0
Cisco ICM Software Release 5.0 Database Schema Handbook
(PDF - 5 MB)
14/Sep/2007
Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines
(PDF - 201 KB)
12/Nov/2007