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Cisco ICM 7.5

Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) (PDF - 18 MB) 11/Mar/2012
Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM / Contact Center Enterprise & Hosted, Release 7.5(x)

Cisco ICM 7.2

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 16 MB) 17/Mar/2011
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) (PDF - 14 MB) 01/Apr/2011
Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)

Cisco ICM 7.1

Database Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) (PDF - 5 MB) 02/Nov/2007

Cisco ICM 7.0

Cisco ICM 6.0

Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB) 29/Jun/2007
Cisco ICM Windows 2000 Planning for Release 6.0(0) (PDF - 709 KB) 29/Jun/2007
Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook (PDF - 6 MB) 29/Jun/2007

ACD Supplements

Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008) (PDF - 1 MB) 03/Dec/2013

Cisco ICM 5.0

Cisco ICM Software Release 5.0 Database Schema Handbook (PDF - 5 MB) 14/Sep/2007
Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines (PDF - 201 KB) 12/Nov/2007