Improve Customer Satisfaction
Create more interactive and collaborative relationships with customers.
As customer expectations increase, maintaining customer satisfaction is an ongoing challenge. It’s also a competitive opportunity. Continuing to evolve your customer interaction strategies can lead to faster problem resolution, greater customer loyalty, better customer information, and more efficient contact centers. Provide service through the channels your customers choose -- in person, by phone, online, or through social media.
Companies typically evolve their customer-service strategies along three waves:
- First, efficiency
- Second, relationships
- Third, interactive experiences
This evolution can not only improve the quality and efficiency of interactions but also provide competitive differentiation.
Collaboration Use Cases for Improving Customer Satisfaction
- Provide Multichannel Customer Service:
Create more interactive customer relationships by extending traditional contact-center technologies with video, social-media, and on-demand access to experts.
- Locate and Access Remote Experts:
Identify, locate, and connect with experts whenever and wherever you need them. Share expertise efficiently using high-quality audio and video.
- Enable Meetings with Remote Attendees
Use web conferencing to make it easier for employees and customers to meet anytime, from anywhere.
- Collaborate with External Organizations
Provide scalable and highly secure voice, video, and file sharing to help eliminate organizational and geographic boundaries.
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Extend Customer Care
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