Cisco Business Edition 4000 Data Sheet
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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Simple, Cloud-Managed Office Communications for Small Businesses
The Cisco® Business Edition 4000 (BE4000) is an easy-to-use, cloud-managed communications system based on proven IP telephony and voicemail technology. It is ideal for small to midsize businesses and supports up to 200 phones. The BE4000 can help reduce your communications costs and is easy to set up and manage.
The following table describes how the BE4000 solution can help your organization.
| Feature |
Benefit |
| Simple cloud-hosted management |
Lower IT administration overheads. With customized views for partners, IT administrators, and end users, the BE4000 cloud-hosted management portal gives easy access to the settings and information you need to rapidly deploy a new system and make day-to-day changes. Intuitive menus make it easy to add new users and phones and turn on calling features. End-user self-service menus mean your staff can set personal preferences such as speed dials and passwords for themselves. |
| Comprehensive calling features |
Never miss that important call. With the Cisco BE4000, enjoy high-quality, reliable communications with your coworkers, customers, suppliers, and partners. Essential features such as auto-attendant, call park, hold and transfer, hunt groups, single number reach, and many more mean your calls always get routed to the right place. |
| Proven voice over IP (VoIP) telephony |
Reduced communications costs with proven Cisco VoIP telephony. Lower your long-distance and international calling charges with VoIP technology. Reduce the risk of outages and save on expensive maintenance and repair costs for your existing, obsolete key telephone system or Private Branch Exchange (PBX). |
| Support for the latest Cisco IP phones |
Flexibility and choice. The BE4000 supports a broad range of the latest Cisco IP Phone 7800 and 8800 Series devices. Choose from a range of models that are suited to different users’ requirements and work environments. |
| Flexible consumption models |
Simpler investment planning with investment protection. 1-, 3-, and 5-year prepaid license subscriptions mean you can plan your investments to match your budget cycles. At the end of the term, simply renew or migrate your phones to a complete cloud service like Cisco Webex®. |
Quick and easy to deploy and manage
The BE4000 is a completely cloud-managed IP phone system. The cloud management portal features simple and intuitive management capabilities that make the BE4000 quick to deploy and easy to manage and use. New users and phones can be added in minutes. You can manage all your office locations from anywhere, and end users can easily customize their own phone and voicemail settings.
Cisco BE4000 solution components
| Component |
Description |
| Cisco Business Edition 4000 |
|
| Cisco BE4000 appliance
|
● The Cisco BE4000 is a dedicated voice appliance that provides essential IP telephony and voicemail services. It comes in a compact, small-footprint form factor
● If required, simply choose the Cisco network interface module you need to connect to the public switched telephone network (PSTN). Select up to two, choosing from PRI, BRI and FXO
● Alternatively, the BE4000 supports SIP trunking, to enable you to connect to an IP PSTN service from your preferred VoIP service provider
|
| BE4000 prepaid term-based subscription plans
|
● 1-, 3-, and 5-year prepaid options
● Each user subscription entitles that user to connect a single device (such as a phone, fax, or conference phone) to the system and provides a single user voice mailbox for the duration of the plan
● Plans include Cisco Software Support Service, entitling you to:
◦ All BE4000 system software upgrades
◦ 24-hour daily Cisco Technical Assistance Center (TAC) support
● Plans also include access to the Business Edition Management Portal for:
◦ Rapid preconfiguration and deployment of BE4000 solutions
◦ Ongoing system moves, adds, changes, and deletions (MACDs)
◦ End-user portal access for personal preference settings
|
| Cisco Smart Net Total Care® Service
|
The Cisco Smart Net Total Care Service can be purchased to cover the BE4000 solution hardware and provides the following benefits:
● Global, 24-hour access to the Cisco TAC for covered devices
● Advance hardware replacement, including 2-hour, 4-hour, and next-business-day options
● 24-hour access to Cisco online resources
● Comprehensive, web-based user community for self-service support of smart capabilities
|
| Cisco IP phones |
|
|
|
● Ideal for common areas, knowledge workers, administrative staff, and managers
● Cost-effective, full-featured IP telephony for small to large organizations
● Range of models supporting light to active voice communications needs
● Clear sound from enhanced acoustics and wideband audio to avoid fatigue
● Compatible with Cisco on-premises, Cisco cloud, and many third-party solutions
|
| Cisco Unified IP Phone 8800 Series
|
● Ideal for onsite and remote knowledge workers, administrative staff, and managers
● Enjoy clear IP telephony with enhanced acoustics to increase productivity
● Work your way, with advanced features such as personal mobile device integration
● Compatible with Cisco on-premises, Cisco cloud, and many third-party solutions
|
| Optional – Cloud Collaboration |
|
|
|
● With Cisco Webex, your people and teams can create spaces to send messages, share files, and stay in contact wherever they go
● When they need to meet, they’ll spend less time getting caught up and more time getting stuff done
● When they are ready to meet, they can simply join from a smartphone or desktop
● Extend collaboration even further by adding a Cisco Webex Teams
™ and Meeting plan alongside your BE4000
● Sign up for free at
webex.com. Or choose a paid plan
● And when you are ready for a fully integrated solution with meetings, messaging, and calling, you can migrate and register your phones to the Cisco Webex service. Or migrate to a larger Business Edition 6000 solution, featuring Cisco Webex Hybrid Services
|
| BE4000 solution features and capabilities |
|
| BE4000 plan features |
Description |
| Term options |
1-, 3-, and 5-year prepaid plan options are available |
| Plan entitlement |
A licensed user is entitled to connect one device, access one voice mailbox, and access the BE4000 management portal for the duration of the subscription |
| Support |
Access to the Cisco TAC 24 hours per day, 365 days per year |
| Software upgrades |
Software subscription includes major and minor upgrades |
| Smart Licensing |
Smart Licensing provides a flexible approach that streamlines the management of your software licenses |
| Devices supported |
|
| Cisco IP Phone 7800 Series models supported |
7811, 7821, 7832, 7841, 7861 |
| Cisco IP Phone 8800 Series models supported |
8811, 8821, 8831, 8832, 8841,8845, 8851, 8851NR, 8861,8865 |
| Analog devices |
Analog phones, fax machines, etc. supported via NIM FXS ports and Cisco ATA 190 Series Analog Telephone Adapters |
| Total system capacity |
Up to 200 devices supported on a single BE4000 appliance |
| Voicemail features |
|
| Maximum number of mailboxes |
Up to 200 per BE4000 appliance |
| Message storage capacity |
Up to 120 hours of voicemail messages |
| Business Edition management features |
|
| Role-based access to portal |
The Business Edition Management Portal for the BE4000 provides highly secure, customized access for Cisco partner administrators, customer IT administrators, and end users Administrators can view and update key system settings and enable end users to log in to the system to perform common self-help tasks such as managing their password updates and speed dial settings |
| Status monitoring |
Administrators can view key system settings as well as system health |
| BE4000 appliance specifications |
|
| Dimensions |
1.75 x 14.55 x 11.60 in (44.55 x 369.57 x 294.64 mm) |
| Weight |
7.7 lb (3.5 kg) + 1.2 lb (0.66 kg) external power supply |
| RJ-45-based ports |
2 |
| Network Interface Module (NIM) slots |
2 |
| Safety compliance |
UL 60950-1, CAN/CSA C22.2 No. 60950-1, EN 60950-1, AS/NZS 60950-1, IEC 60950-1, GB-4943 |
| Electromagnetic compatibility (EMC) |
CES-003 Class A, EN55022 Class A, CISPR22 Class A, AS/NZS 3548 Class A, VCCI V-3, CNS 13438 |
| EN 300-386, EN 61000 (Immunity), EN 55024, CISPR 24, EN50082-1, KN22, KN24 |
|
| Telecommunications standards |
TIA-968-B, CS-03, ANSI T1.101, ITU-T G.823, G.824, IEEE 802.3, RTTE Directive |
| Homologation requirements vary by country and interface type. For specific country information, refer to the online approvals database at https://www.cisco.com/c/en/us/products/product-approvals.html |
|
| PSTN trunk connection |
|
| SIP trunking |
Up to 100 SIP trunk sessions |
| NIM options supported |
1-, 2-, and 4-port T1/E1 cards 2- and 4-port BRI cards 2- and 4-port FXO cards 2- and 4-port FXS cards 2-port FXS, 4-port FXO combination card |
Note: For full details of product specifications, feature support, and caveats refer to: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/be/be4000/feature_matrix/be4k_feature_matrix.html.
Country availability
The BE4000 is available for deployment in the countries listed below. Dial plan and localization support for the end-user portal is also available for the following countries:
| Australia |
Hungary |
Portugal |
| Austria |
India |
Puerto Rico |
| Belgium |
Ireland |
Singapore |
| Canada |
Italy |
Slovakia |
| Croatia |
Luxembourg |
Slovenia |
| Cyprus |
Malta |
Spain |
| Czech Republic |
Mexico |
Switzerland |
| Denmark |
Netherlands |
Turkey |
| France |
New Zealand |
United Arab Emirates |
| Germany |
Norway |
United Kingdom |
| Greece |
Oman |
United States of America |
| Hong Kong |
Poland |
United States Virgin Islands |
Note: For country customization, dial plans, and localization information, see: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/be/be4000/feature_matrix/be4k_feature_matrix.html.
Note: To read the Cisco Wireless IP Phone 8821 and 8821-WEX Wireless LAN Deployment Guide, visit:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8821/english/Deployment/8821_wlandg.pdf.
Full feature list
| Full feature list |
|
| Calling features |
|
|
● Support for Cisco Unified IP Phone 7800 and 8800 Series endpoints
● Support for Cisco IP Phone 8800 Key Expansion Module (CP-BEKEM)
● Supports a maximum of 200 devices
● Single number reach for mobility
● Call forward on busy, no answer, and all (internal or external)
● Call hold and retrieve
● Call park: Directed
● Call transfer
● Call transfer: Consultative
● Call waiting
● Call park
● Visual list of parked calls
● Paging
● Intercom
● Diversion of calls directly to voicemail (transfer to voicemail)
● Do not disturb (DND)
● Call-waiting beep
● Call block list
● Call privacy on shared lines
● Dual-line appearances per button
● Automatic line selection for outbound calls
● Consult transfer
● Busy lamp field (presence)
● Soft keys available for each connected state
|
● Access features using soft keys
● Last-number redial
● Local name directory lookup
● Shared line on Cisco SIP phones and ATA-190
● On-hook dialing
● Station speed dials
● Support for fax machines on FXS ports
● FXS PLAR support
● 3-party ad-hoc conferencing
● Directory services
● Music on hold
● Auto-registration of phones
● Extension assigner
● Call forward unregistered
● Localization support for Cisco Unified IP Phones
● Hunt groups: Sequential, parallel (blast), and longest idle. Limit of 20 hunt groups and 32 members per hunt group
● Hunt group call queueing (B-ACD)
● Class of restriction
● Single multi-level auto attendant with custom message upload
● Time-of-day routing
● Call detail records
● Emergency alerting
● Enterprise Line Key Support
|
| Trunk features |
|
|
● Analog FXO (Centrex lines are not supported)
● A single PSTN access SIP trunk per BE4000 with RFC 2833 support
● A single PSTN access trunk per BE4000 via either Basic Rate Interface (BRI) or Primary Rate Interface (PRI) support (NI2, 4ESS, 5ESS, DMS100, and DMS250) and several other switch types currently supported in Cisco IOS
® Software. A single trunk can span multiple ports on a NIM to provide a larger number of channels available for calling
● Caller ID name and number
● Automatic Number Identification (ANI)
|
● Digital trunk support (T1/E1)
● Direct Inward Dialing (DID): Up to 98 numbers for SIP trunks and 98 numbers in total for ISDN trunks
● Direct outward dialing (DOD)
● Call forwarding busy, no answer, and all
● Calling Line Identification Presentation (CLIP) and Calling Name Identification Presentation (CNIP)
● Inter-site dialing Mesh enables up to six BE4000s connected in a mesh topology allowing calls between them using a site prefix prior to the local extension
● Inter-site dialing Star enables you to connect any number of BE4000 sites to a centralized call control system (such as Cisco Unified SIP Proxy, Cisco Unified Communications Manager, third-party SIP provider) for site-to-site dialing. In a star topology, calls are routed directly from each BE4000 to the centralized call control over an IP network using SIP. There is no limit to the number of BE4000 sites that can be used in a star topology
|
| Voicemail features |
|
|
● Voicemail support for up to 120 hours
● Voicemail to email and visual voicemail
● Group voicemail box
● Voicemail distribution lists
|
● Voicemail is not supported on FXS NIM modules
● Voicemail Box Space Notification
● Voicemail Description Style Setting
● Clear User Voicemail Box
|
| Portal features |
|
|
● Secure cloud portal for management of BE4000 appliance
● Partner administrators with full access to deploy appliances
● Customer administrator with access to perform moves, adds, and changes
● End-user self-care portal to manage personal settings
● Appliance status reporting and alerting
● Task Viewer
|
● Automated system feature validation and configuration
● Automated software upgrades
● Automated device backups to the Cisco BE4000 Cloud Portal
● Call detail record viewer
● Supported browsers: Current versions of Google Chrome, Mozilla Firefox, and Safari
● Customize phone branding
|
The Business Edition 4000 is available to order using the part numbers below. For more details on how and where to order, configuration details, and minimum quantities, refer to the Cisco Business Edition 4000 ordering guide at cisco.com/go/be4000 or on Cisco SalesConnect at salesconnect.cisco.com.
| Part number |
Product description |
| Cisco BE4000 appliance |
|
| BE4S-V-K9 |
Cisco Business Edition 4000 appliance |
| BE4S-PRI-K9 |
Cisco Business Edition 4000 appliance bundle with 1-port multiflex trunk voice/clear-channel data T1/E1 module |
| Optional network interface modules for PSTN connectivity |
|
| NIM-2FXO= |
2-port network interface module - FXO (Universal) |
| NIM-4FXO= |
4-port network interface module - FXO (Universal) |
| NIM-2FXSP= |
2-port network interface module - FXS, FXS-E and DID |
| NIM-4FXSP= |
4-port network interface module - FXS, FXS-E and DID |
| NIM-2FXS/4FXOP= |
2-port FXS/FXS-E/DID and 4-port FXO network interface module |
| NIM-2BRI-NT/TE= |
2-port BRI network interface module |
| NIM-4BRI-NT/TE= |
4-port BRI network interface module |
| NIM-1MFT-T1/E1= |
1-port multiflex trunk voice/clear-channel data T1/E1 module |
| NIM-2MFT-T1/E1= |
2-port multiflex trunk voice/clear-channel data T1/E1 module |
| NIM-4MFT-T1/E1= |
4-port multiflex trunk voice/clear-channel data T1/E1 module |
| Cisco Packet Voice Digital Signal Processor Module for Multiflex Trunk (MFT) T1/E1 NIMs |
|
| PVDM4-32 |
32-channel, high-density, voice DSP module |
| PVDM4-64 |
64-channel, high-density, voice DSP module |
| Cisco Smart Net Total Care service |
|
| CON-SNT-BE4SVKSV |
Smart Net Total Care for BE4000 Appliance 1 Year |
| Cisco Business Edition 4000 software user license subscription |
|
| A-BE4K-1YR-K9 |
Business Edition 4000 1-year subscription |
| A-BE4K-3YR-K9 |
Business Edition 4000 3-year subscription |
| A-BE4K-5YR-K9 |
Business Edition 4000 5-year subscription |
Note: The optional BE4000 Digital Multiflex Trunk (MFT) modules listed in the previous table require the appropriate Cisco Packet Voice Digital Signal Processor Module 4 (PVDM4). For more information on the E1/T1 PVDM4 ordering and configuration requirements, see https://www.cisco.com/c/en/us/support/docs/routers/4000-series-integrated-services-routers/118792-config-isr-00.html.
The Cisco Business Edition 4000 appliance has a Cisco 90-Day Limited Hardware Warranty.
Cisco environmental sustainability
Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.
Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:
| Sustainability topic |
Reference |
| Information on product material content laws and regulations |
|
| Information on electronic waste laws and regulations, including products, batteries, and packaging |
Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.
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For more information on the Cisco Business Edition 4000, visit cisco.com/go/be4000.