First Published: January 10, 2019
Last Updated: July 30, 2019
This document lists all the features that are supported by the Cisco Business Edition 40000 in conjunction with the different roles supported.
Following is the list of features that are available in Cisco Business Edition 4000 including the information on when it can be configured, by whom, and notes (if any).
Table 1. Feature Support Matrix
Feature |
Cisco Partner |
Customer Administrator |
End Users |
Notes |
|||
Setup Assistant (Pre Deployment) |
Manage Site (Post Deployment) |
On Selfcare Portal |
On Phones |
|
|||
Add New Site |
Yes |
- |
- |
- |
- |
- |
|
Site Details |
Customer Name and Location Name |
Yes |
- |
- |
- |
- |
To modify, you must delete and add BE4000 site once again. |
Customer Administrator’s Name and Email Address
|
Yes |
- |
- |
- |
- |
- Cisco Partner can add only one Customer Administrator in the Setup Assistant. - If a Customer needs more than one Customer Administrator, then post deployment, the Customer Administrator who was added in the Setup Assistant can add by logging in to the Cisco Business Edition 4000 Selfcare Portal. |
|
Customer Administrator’s Phone Number |
Yes |
Yes |
Yes |
- |
- |
- |
|
Create Configuration Template |
Yes |
Yes |
- |
- |
- |
- |
|
System IP Address Configuration |
Yes |
- |
- |
- |
- |
To modify, you must delete the site and add BE4000 site once again. |
|
SMTP Server Details |
Modify |
Yes |
Yes |
- |
- |
- |
It is mandatory to add SMTP server details during initial site deployment. |
Validate and Troubleshoot |
- |
Yes |
Yes |
- |
- |
- |
|
Configure Direct Inward Dial (DID) Numbers |
Yes |
Yes |
Yes |
- |
- |
Up to 98 DID numbers are supported for SIP trunks and 98 DID numbers for ISDN trunks (PRI and BRI). |
|
Select Dial Plan |
Yes |
- |
- |
- |
- |
To modify the dial plan, you must delete the BE4000 site and add it again. |
|
SIP Trunk Configuration |
Yes |
Yes |
Yes |
- |
- |
- You can add only one PSTN access SIP trunk per site. - To modify a PSTN access SIP trunk, you must remove and re-add the PSTN access SIP trunk - It is mandatory to add at least one trusted IP address during initial deployment. |
|
Line Cards |
Add and Modify |
Yes |
Yes |
Yes |
- |
- |
|
Remove |
- |
- |
- |
- |
- |
- |
|
Private IP Address Range Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Time Zone |
Yes |
Yes |
Yes |
- |
- |
- |
|
Phone Display Language |
Yes |
Yes |
Yes |
Yes |
- |
- |
|
Selfcare Portal Language |
Yes |
Yes |
Yes |
Yes |
- |
- |
|
Define Extension Length (3-5 digits) |
Yes |
- |
- |
- |
- |
To modify, you must redeploy the BE4000 site. |
|
Dial an outside line lead digit configuration* |
Yes |
Yes |
Yes |
- |
- |
- |
|
Send calls to voicemail automatically |
Configure lead digit to send calls to voicemail |
Yes |
Yes |
Yes |
- |
- |
- |
Send a call to voicemail |
- |
- |
- |
- |
Yes (Lead Digit + Extension) |
- |
|
Interdigit Timeout Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Business Hours Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Inbound Call Mapping Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Outbound Caller ID Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
System Operator Number Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Music on Hold Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Maintenance Schedule Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Smart Licensing Token Configuration |
Yes |
Yes |
Yes |
- |
- |
- |
|
Call Detail Records (CDR) Configuration and View CDR Reports |
- |
Yes |
Yes |
- |
- |
The calls that are made within the organization are not captured in the CDR reports. |
|
Emergency Alerting Configuration |
- |
Yes |
Yes |
- |
- |
- |
|
Factory Reset BE4000 Appliance |
- |
Yes |
Yes |
- |
- |
Must be done locally. |
|
Reload BE4000 Appliance |
- |
Yes |
Yes |
- |
- |
- |
|
Auto Attendant (AA) Configuration |
Add Auto Attendant |
Yes |
Yes |
Yes |
- |
- |
Supports only one Auto Attendant. |
Enable End Users to update Auto Attendant Greeting and prompts |
- |
Yes |
Yes |
- |
- |
- |
|
Modify Auto Attendant prompts |
- |
Yes |
Yes |
- |
Yes (with |
|
|
Add Alternate Greeting |
- |
- |
- |
- |
Yes (with |
Alternate Greeting does not show up in the BE4000 portal. It must be configured through the Prompt Administrator Phone Menu 70397. |
|
Key Expansion Module (KEM) |
Add, Modify, and Remove |
- |
Yes |
Yes |
- |
- |
- You cannot add KEM during initial site deployment. - The Cisco IP Phone 8800 Key Expansion Module (CP-BEKEM=), Cisco IP Phone 8851/8861 Key Expansion Module (CP-8800-A-KEM=) and Cisco IP Phone 8865 Key Expansion Module (CP-8800-V-KEM=) are supported. |
Cisco ATA 190 and Cisco ATA 191 Analog Telephone Adaptors |
Add and Modify |
- |
Yes |
Yes |
- |
- |
- You cannot add ATA 190 and ATA 191 during initial site deployment.
|
Hunt Group |
Add and Modify |
Yes |
Yes |
Yes |
- |
- |
- |
Add Static Members |
Yes |
Yes |
Yes |
- |
- |
- |
|
Allow Dynamic Members in a Hunt Group |
Yes |
Yes |
Yes |
- |
- |
- |
|
Join and Unjoin Static Hunt Groups |
- |
- |
- |
- |
Yes (Press HLog softkey) |
- |
|
Join and Unjoin Dynamic Hunt Groups |
- |
- |
- |
- |
Yes (From My Phone Apps > Voice Hunt Groups) |
- |
|
Night Service |
Schedule Night Service Hours |
Yes |
Yes |
Yes |
- |
- |
- |
Configure Manual Activation Code |
Yes |
Yes |
Yes |
- |
- |
- |
|
Designate an extension for Night Service |
- |
Yes |
Yes |
- |
- |
- |
|
Designate an extension for receiving calls during Night Service Hours |
- |
Yes |
Yes |
- |
- |
- |
|
Manually activate the night service mode |
- |
- |
- |
- |
Yes (Dial manual activation code) |
- |
|
Single Number Reach (SNR) |
Enable |
Yes |
Yes |
Yes |
Yes |
- |
Not supported on ATA 190 and ATA 191. |
Modify |
- |
Yes |
Yes |
Yes |
Yes |
- |
|
Back up Schedule |
Configure and Modify |
Yes |
Yes |
Yes |
- |
- |
- |
Restore Backup |
Yes |
Yes |
- |
- |
- |
- |
|
Extension |
Add and Modify |
Yes |
Yes |
Yes |
- |
- |
- |
Message Waiting Indicator |
Enable or Disable |
- |
Yes |
Yes |
- |
- |
- |
Paging |
Page All (broadcast) |
- |
- |
- |
- |
- |
By default, "PageAll" group consisting of all phones available in the site is created. |
Create Paging Group |
Yes |
Yes |
Yes |
- |
- |
|
|
Modify Paging Group |
= |
Yes |
Yes |
- |
- |
|
|
Send and Receive Page |
- |
- |
- |
- |
Yes (Dial the pilot number of the Paging Group and speak out the message) |
|
|
Enable and Disable Whisper Paging |
- |
- |
- |
- |
- |
Enabled by default on all phones. |
|
Group Voicemail |
Create |
Yes* |
Yes |
Yes |
- |
- |
*Only when “Group Voicemail” is chosen for the “When No member available” drop-down list on the Hunt Groups page. |
Modify |
- |
Yes |
Yes |
- |
- |
- |
|
Send a message to Group Voicemail Box |
- |
- |
- |
- |
Yes |
- |
|
Listen to messages in a Group Voicemail Box |
- |
- |
- |
- |
Yes (Press Messages) |
- |
|
Personal Voicemail Box |
Create |
Yes |
Yes |
Yes |
- |
- |
The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail. |
Reset PIN |
- |
Yes |
Yes |
Yes |
Yes |
- |
|
Send Voicemail to Email |
Enable or Disable for an End User |
- |
Yes |
Yes |
Yes |
- |
- |
Modify the email address for receiving voicemail |
- |
Yes |
Yes |
Yes |
- |
- |
|
Send a call to Voicemail Box Automatically |
- |
- |
- |
- |
Yes (Lead Digit + Extension) |
- |
|
Call Forward |
All |
- |
Yes |
Yes |
Yes |
Yes (Press CFWDALL) |
|
Busy |
- |
Yes |
Yes |
- |
- |
- |
|
No-Answer |
- |
Yes |
Yes |
- |
- |
- |
|
Unregistered |
- |
Yes |
Yes |
- |
- |
- |
|
Auto Answer |
Enable or Disable |
- |
Yes |
Yes |
- |
- |
- |
Intercom |
Configure lead digit for intercom lines |
Yes |
- |
- |
- |
- |
- |
Enable and Disable |
- |
Yes |
Yes |
- |
- |
You can add only the primary extension as an intercom line. |
|
Place an intercom call |
- |
- |
- |
- |
Yes (Lead Digit + Intercom Extension) |
- |
|
Call Park |
Park a call |
- |
- |
- |
- |
Yes (Transfer + * + Extension to park + Transfer) |
BE4000 supports directed Call Park only.
|
Resume a parked call |
- |
- |
- |
- |
Yes (*0* + parked extension)
|
||
Pickup Group |
Create and Modify |
- |
Yes |
Yes |
- |
- |
- By default, BE4000 creates Pickup group “1” and all extensions are part of it. - You can assign only one Pickup Group per extension. |
Answer a call within same Pickup Group |
- |
- |
- |
- |
Yes (Pickup Softkey) |
- |
|
Answer call from different Pickup Group |
- |
- |
- |
- |
Yes (GPickup Softkey) |
- |
|
Shared Line |
Enable |
- |
Yes |
Yes |
- |
- |
SIP shared line allows multiple SIP phones to share a common directory number. For BE4000, you can configure a maximum of 16 phones in one shared line. |
Disable |
- |
- |
- |
- |
- |
You cannot disable a shared line. You can only delete the shared line extension. |
|
Class of Restriction (COR) |
Configure |
Yes |
- |
- |
- |
- |
- |
Modify |
Yes |
- |
- |
- |
- |
You can modify COR. |
|
Share configuration summary of a BE4000 site |
- |
Yes |
Yes |
- |
- |
Cisco Partners and Customer Administrators can share summary of BE4000 site configuration for troubleshooting purposes. |
|
Private Line Automatic Ringdown (PLAR) Configuration |
Yes |
Yes |
Yes |
- |
- |
Can be configured only on Line Card (NIM) with FXS port. |
|
User Management |
Add and Delete User |
Yes |
Yes |
Yes |
- |
- |
- |
Modify Email address of a user |
- |
Yes |
Yes |
- |
- |
- |
|
Resend registration email to end users |
- |
Yes |
Yes |
- |
- |
- |
|
Reset Cisco Business Edition 4000 Selfcare Portal Password |
- |
Yes |
Yes |
Yes |
- |
- |
|
Change Password for Cisco Business 4000 Selfcare Portal |
- |
- |
- |
Yes |
- |
- |
|
Phones |
Add and Delete Phone |
Yes |
Yes |
Yes |
- |
- |
- |
Provision Phone |
- |
Yes |
Yes |
- |
- |
- |
|
Replace a Phone |
- |
Yes |
Yes |
- |
- |
- |
|
Reassign Phone to a different user |
- |
Yes |
Yes |
- |
- |
- |
|
Reset Phone |
- |
Yes |
Yes |
- |
Yes |
Phones are rebooted and the configurations for the phone are downloaded afresh. |
|
Reset OTP for Cisco Business Edition 4000 Management Portal (Partner Portal) |
- |
Yes |
- |
- |
- |
Cisco Partners can reset their own OTP account. Also, OTP can be reset by another user within same partner organization. |
|
Reset OTP for Cisco Business Edition 4000 Selfcare Portal (Customer Administrator) |
- |
Yes |
- |
- |
- |
- |
|
Troubleshoot |
Run certain Show and Debug commands |
- |
Yes |
Yes |
- |
- |
- |
View Task Log |
- |
Yes |
Yes |
- |
- |
Lists all the tasks that are performed on a BE4000 site in the past 62 days. |
|
Privacy |
Enable Privacy |
- |
Yes |
Yes |
- |
- |
Can be enabled only for extensions with Shared line. |
Enable Privacy Button on Phone |
- |
Yes |
Yes |
- |
- |
- |
|
Toggle Privacy mode on and off |
- |
- |
- |
- |
Yes (Press Privacy line button) |
- |
|
Directory Services |
Create Local Directory |
- |
- |
- |
- |
- |
Created by default based on the names added in stations. |
User Local Directory |
- |
- |
- |
- |
Yes |
- |
|
Personal Speed Dial Directory |
- |
- |
- |
- |
Yes |
- |
|
Speed Dial |
Configure Speed Dial Buttons |
- |
Yes |
Yes |
Yes |
- |
- |
Use Speed Dial Buttons |
- |
- |
- |
- |
Yes |
- |
|
BLF Speed Dial |
Configure BLF Speed Dial |
- |
Yes |
Yes |
Yes |
- |
- |
Use BLF Speed Dial Buttons |
- |
- |
- |
- |
Yes |
- |
|
Conference Calls |
- |
Yes |
Yes |
- |
Yes |
Supports Built-in Bridge and Hardware conferencing. Built-in Bridge Conferencing is enabled by default. |
|
Barge |
- |
Yes |
Yes |
- |
Yes |
Barge can be enabled for shared lines only. |
|
Block Incoming Calls from Specific Phones |
- |
Yes |
Yes |
- |
- |
- |
|
Busy Trigger for Phone |
- |
Yes |
Yes |
- |
- |
- |
|
Centrex Analog Lines |
- |
- |
- |
- |
- |
Not Supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards. |
|
Call Transfer |
Alert/Semi-consult Transfer |
- |
- |
- |
- |
Yes |
Call transfer is enabled by default for all phones. |
Attended/Consult Transfer |
- |
- |
- |
- |
Yes |
||
Call Queuing in Hunt Groups |
Enable and Disable |
Yes |
Yes |
Yes |
- |
- |
- |
Resend registration email to Customer Administrator |
- |
- |
Yes |
- |
- |
- |
|
Codecs |
Enable and Set Priority |
Yes |
Yes |
Yes |
- |
- |
- |
Intersite Dialing (ISD) |
Configure and Modify |
- |
Yes |
Yes |
- |
- |
There is no limit to the number of BE4000 sites that can be used in Intersite dialing—Star Topology. Intersite dialing—Mesh Topology allows up to six BE4000 sites to be connected in a mesh topology allowing calls between them using a site prefix before the local extension. Connections to non-BE4000 platforms is not supported. |
Additional Customer Administrators |
Add Additional Customer Administrator |
- |
Yes |
Yes |
- |
- |
- |
Change Customer Administrator for a BE4000 site |
- |
Yes* |
Yes |
- |
- |
- |
* - Only one PSTN dialing prefix is supported
Table 2. Supported Phones and Devices
Phones
Cisco Business Edition 4000 supports the following IP Phone Models containing Cisco enterprise software. Cisco IP Phones containing Third-Party Call Control (3PCC) software are not supported. |
||
Series |
Models |
Notes |
Cisco IP Phone 7800 Series |
Cisco IP Phone 7811 Cisco IP Phone 7821 Cisco IP Conference Phone 7832 Cisco IP Phone 7841 Cisco IP Phone 7861 |
- |
Cisco IP Phone 8800 Series |
Cisco IP Phone 8811 Cisco Wireless IP Phone 8821 Cisco Unified IP Conference Phone 8831 Cisco IP Conference Phone 8832 Cisco IP Phone 8841 Cisco IP Phone 8845 Cisco IP Phone 8851 (Supports up to 2 Key Expansion Modules) Cisco IP Phone 8861 (Supports up to 3 Key Expansion Modules) Cisco IP Phone 8865 (Supports up to 3 Key Expansion Modules) |
Cisco IP Phone 8800 Series currently supports Enterprise Line Key (ELK) with the BE4000. If ELK is enabled, all the 10 buttons on the phone display can be used as feature buttons and programmed as desired. ELK is not enabled by default on BE4000. If ELK is not enabled, only the 5 buttons on the left of the phone display can be used as feature buttons and programmed as desired. The 5 buttons on the right of the phone display can only be used as line buttons to perform tasks such as resuming a held call. While using Cisco Wireless IP Phone 8821, to ensure reliability and performance, your wireless LAN should meet the requirements that are outlined in the Cisco Wireless IP Phone 8821 and 8821-EX Wireless LAN Deployment Guide. Cisco Unified IP Conference Phone 8831 does not support Paging. Cisco IP Conference Phone 8832 does not support Wireless features. |
Key Expansion Module |
Cisco IP Phone 8800 Key Expansion Module (CP-BEKEM=) Cisco IP Phone 8851/8861 Key Expansion Module (CP-8800-A-KEM=) Cisco IP Phone 8865 Key Expansion Module (CP-8800-V-KEM=) |
- |
Analog Devices |
||
Type |
Models |
Notes |
Analog Phones |
Cisco ATA 190 Analog Telephone Adapter Cisco ATA 191 Analog Telephone Adapter |
Supported through NIM FXS ports and Cisco ATA 190, Cisco ATA 191 Series Analog Telephone Adapters. |
Fax Machine |
- |
Table 3. Supported Telephony Port Tones and Phone Tones
Country |
Telephony Port Tones |
Phone Tones |
Argentina |
Yes |
No |
Australia |
Yes |
Yes |
Austria |
Yes |
No |
Belgium |
Yes |
No |
Brazil |
Yes |
Yes |
Canada |
Yes |
Yes |
Chile |
Yes |
No |
China |
Yes |
Yes |
Colombia |
Yes |
No |
Croatia |
No |
Yes |
Cyprus |
Yes |
No |
Czech Republic |
Yes |
Yes |
Denmark |
Yes |
Yes |
Estonia |
No |
Yes |
Egypt |
Yes |
No |
Finland |
Yes |
Yes |
France |
Yes |
Yes |
Germany |
Yes |
Yes |
Ghana |
Yes |
No |
Greece |
Yes |
Yes |
Hong Kong |
Yes |
No |
Hungary |
Yes |
Yes |
Iceland |
Yes |
No |
India |
Yes |
No |
Ireland |
Yes |
No |
Israel |
Yes |
Yes |
Italy |
Yes |
Yes |
Japan |
Yes |
Yes |
Jordan |
Yes |
No |
Kenya |
Yes |
No |
Republic of Korea |
Yes |
Yes |
Kuwait |
Yes |
No |
Latvia |
No |
Yes |
Lebanon |
Yes |
No |
Lithuania |
No |
Yes |
Luxembourg |
Yes |
No |
Malaysia |
Yes |
No |
Malta |
Yes |
No |
Mexico |
Yes |
No |
Republic of Montenegro |
No |
Yes |
Nepal |
Yes |
No |
Netherlands |
Yes |
Yes |
New Zealand |
Yes |
No |
Nigeria |
Yes |
No |
Norway |
Yes |
Yes |
Oman |
Yes |
No |
Pakistan |
Yes |
No |
Panama |
Yes |
No |
Peru |
Yes |
No |
Philippines |
Yes |
No |
Poland |
Yes |
Yes |
Portugal |
Yes |
Yes |
Russian Federation |
Yes |
Yes |
Saudi Arabia |
Yes |
Yes |
Serbia |
No |
Yes |
Singapore |
Yes |
No |
Slovakia |
Yes |
Yes |
Slovenia |
Yes |
Yes |
South Africa |
Yes |
No |
Spain |
Yes |
Yes |
Sweden |
Yes |
Yes |
Switzerland |
Yes |
No |
Taiwan |
Yes |
Yes |
Thailand |
Yes |
Yes |
Turkey |
Yes |
Yes |
United Arab Emirates |
Yes |
No |
United Kingdom |
Yes |
Yes |
United States of America |
Yes |
Yes |
Venezuela |
Yes |
No |
Zimbabwe |
Yes |
No |
Table 4. Language Support
Language |
Phone Display |
Voicemail and System Prompt Language |
Self-Care Portal (End User access only) |
Arabic |
Yes |
Yes |
Yes |
Bulgarian |
Yes |
No |
No |
Chinese (China) |
Yes |
Yes |
No |
Chinese (Hong Kong) |
Yes |
Yes |
Yes |
Chinese (Taiwan) |
Yes |
Yes |
Yes |
Croatian |
Yes |
No |
No |
Czech |
Yes |
No |
No |
Danish |
Yes |
Yes |
No |
Dutch |
Yes |
Yes |
Yes |
English (UK) |
Yes |
Yes |
Yes |
English (US) |
Yes |
Yes |
Yes |
Estonian |
Yes |
No |
No |
French (Canada) |
Yes |
Yes |
Yes |
German |
Yes |
Yes |
Yes |
Greek |
Yes |
No |
No |
Hebrew |
Yes |
Yes |
No |
Hungarian |
Yes |
Yes |
No |
Italian |
Yes |
Yes |
Yes |
Japanese |
Yes |
Yes |
Yes |
Korean |
Yes |
Yes |
Yes |
Latvian |
Yes |
No |
No |
Lithuanian |
Yes |
No |
No |
Norwegian |
Yes |
Yes |
No |
Polish |
Yes |
No |
Yes |
Portuguese (Brazil) |
Yes |
Yes |
Yes |
Portuguese (Portugal) |
Yes |
Yes |
No |
Romanian |
Yes |
No |
No |
Russian |
Yes |
Yes |
No |
Serbian |
Yes |
No |
No |
Slovak |
Yes |
No |
No |
Slovenian |
Yes |
No |
No |
Spanish (Spain) |
Yes |
Yes |
Yes |
Spanish (Latin America) |
Yes |
Yes |
Yes |
Spanish (Mexico) |
Yes |
Yes |
Yes |
Swedish |
Yes |
Yes |
No |
Thai |
Yes |
No |
No |
Turkish |
Yes |
Yes |
Yes |
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)
© 2019 Cisco Systems, Inc. All rights reserved.