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ThousandEyes with Cisco Catalyst 9000 Switches

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Updated:June 1, 2022

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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    (361.9 KB)
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Updated:June 1, 2022


Today’s campus environments are deeply interconnected with Software-as-a-Service (SaaS) applications, cloud-based services, and many service providers across the global internet. Every day, users access externally hosted applications over hundreds of networks outside of your control. You may not own these networks, but you still own service delivery outcomes—outcomes that can be impossible to influence when you have no visibility outside the campus. When users inevitably experience poor performance or service disruptions, it can take hours or even days to determine if the problem is your network, someone else’s network, or the application.

Cisco® ThousandEyes Internet and Cloud Intelligence delivers end-to-end visibility from your campus networks to internet, SaaS, and cloud-based services that are critical to your business but outside your direct control, enabling you to meet service commitments and ensure excellent user experience.

Cisco® ThousandEyes Internet

Cisco ThousandEyes Benefits

     Reduce fault isolation from days to minutes

     Gain evidence-based escalations with providers

     Optimize application performance over any network

Visibility from switch to SaaS—and everything in between

Cisco ThousandEyes visibility, combined with the Cisco Catalyst® 9300 and 9400 Series access switches for campus and branch offices, enables enterprises to rapidly gain insight into external services from within the campus LAN, where users are connected.

Use Cisco ThousandEyes on the Catalyst 9300 and 9400 Series to:

     Help ensure the reachability and availability of campus-critical SaaS, internally hosted apps, and cloud-based services over any network

     Measure and track employee experience in SaaS applications such as Microsoft 365, Salesforce, and Cisco Webex®

     Gain visibility into SD-WAN deployments through in-depth visibility into both underlay and overlay network performance

     Correlate external service delivery paths with internal LAN and network device metrics, and alert and report on the health and availability of all services connected to the campus

     Gain insights into device performance and network topology maps through Simple Network Management Protocol (SNMP) polling and automatic device discovery

Campus connectivity

Application experience

Modern WAN

See end-to-end network paths and metrics from the campus LAN to SaaS, internal apps, IT services, and network endpoints.

Understand how users are experiencing an application with page load waterfalls and metrics, and multistep transactions that go beyond an application’s front door.*

*Requires SSD storage option on Catalyst 9300 and 9400 Series.

Correlate overlay visibility with a hop-by-hop Layer 3 underlay path, helping you maintain visibility into underlying network transport and external Border Gateway Protocol (eBGP) routing when deploying SD-WAN and cloud-based security services.

Cisco ThousandEyes on Catalyst 9300 and 9400 Series Switches

Catalyst 9300 and 9400 Series switches with a Cisco DNA Advantage subscription natively support the Cisco ThousandEyes Enterprise Agent and will receive one Cisco ThousandEyes network/web test (run at 5-minute intervals) included with their subscription license.

For each supported Catalyst 9000 switch and Cisco DNA subscription tier, customers can run scheduled tests on applications or network endpoints and visualize the entire network path, alongside correlated performance from application, network, routing, and even network devices.


Cisco DNA Advantage

Cisco ThousandEyes Network and Application Synthetics

Related image, diagram or screenshot

One network/web test running at a 5 minute interval is included per license.*


*Each Catalyst 9300 or 9400 Cisco DNA Advantage subscription entitles the customer to run the equivalent of one Cisco ThousandEyes network or web test every 5 mins from a Cisco ThousandEyes enterprise agent (22 units per month), up to a maximum of 110,000 units per month of Cisco ThousandEyes test capacity per customer. Cisco ThousandEyes Cloud Agent access is not included in the Cisco DNA license entitlement. Test capacity can be increased and Cloud Agents accessed with purchase of additional Cisco ThousandEyes Network and Application Synthetics.


Cisco ThousandEyes Enterprise Agent hosted on Catalyst 9300 and 9400 Series Switches


Cisco ThousandEyes Enterprise Agent on flash

Cisco ThousandEyes Enterprise Agent on SSD

App mode



Type of agent

Lightweight Enterprise Agent

Full Enterprise Agent

App hosting container


Docker or KVM


Minimum required CPUs

1 vCPU

2 vCPUs

Maximum allowed CPUs

2 vCPUs

2 vCPUs




Storage reserved for app

1 GB for persistent logging by app in the flash file system.

Depends on size of SSD

Cisco ThousandEyes tests



DNS server

DNS trace




Page load





DNS server

DNS trace




Next steps

Combining Cisco ThousandEyes with the Catalyst 9300 or 9400 Series switches (with a Cisco DNA Advantage subscription) enables rapid visibility into network performance and application experience.

For new switch purchases:

If you are considering purchasing a new Catalyst 9300, 9300L or 9400 series switch and want to learn more about how Cisco ThousandEyes enhances the IT management experience, contact your Cisco representative today.

For customers with Cisco DNA Essentials subscriptions:

If you own Catalyst 9300, 9300L or 9400 series switches with Cisco DNA Essentials subscription and want to learn about how you can unlock the value of Cisco ThousandEyes, ask your Cisco representative about upgrading your subscription.

For customers with Cisco DNA Advantage subscriptions:

For customers who already own Catalyst 9300, 9300L or 9400 series switches with Cisco DNA Advantage subscriptions, check your Cisco Smart Software Manager and accept your Cisco ThousandEyes entitlement listed there. Following this, you will receive an email with instructions for deploying your Cisco ThousandEyes Enterprise Agents.

Get more information from Cisco ThousandEyes activation guide.




Learn more