Support Application Overview

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00:05

Opening the Support application and overview

00:25

Case and RMA status, drill-downs, and menu access

So to engage with the support experience at Cisco IQ and go over to my application picker, I'm gonna select the support application. Like other applications that you see in Cisco IQ, you're 1st created with an overview page. This page provides a summary and categorization of my cases and rmas, so things like understanding the distribution of my open cases by severity.00:05Or by case status such as what's pending me versus pending Cisco. I can also easily find my rmas based off of their status as well as the closed cases by their severity. I can even click in on one of these charts and drill into the specific information or I can also access my case information by clicking over here on the menu.00:25

About this Video

Author : Cisco Customer Success

Uploaded : July 02, 2026

ServicesCisco IQ

AI summary

Explore Cisco IQ Support Application features that streamline service management. See the Overview Page categorize cases and RMAs, visualize open cases by severity and status, identify pending me versus pending Cisco, review closed cases by severity, and use interactive charts to drill into details. Learn how to use the Support Application to navigate insights and access case information via the menu.

Visualize case distribution by severity and status for faster prioritization.
Track pending me versus pending Cisco and monitor RMA statuses in one view.
Drill into interactive charts and access cases via the menu to expedite action.