Support Application Overview

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00:05

Selecting the Support application and overview page

00:25

Cases and RMAs: status, severity, and drill-down options

So to engage with the support experience at Cisco IQ and go over to my application picker, I'm gonna select the support application. Like other applications that you see in Cisco IQ, you're 1st created with an overview page. This page provides a summary and categorization of my cases and rmas, so things like understanding the distribution of my open cases by severity.00:05Or by case status such as what's pending me versus pending Cisco. I can also easily find my rmas based off of their status as well as the closed cases by their severity. I can even click in on one of these charts and drill into the specific information or I can also access my case information by clicking over here on the menu.00:25

About this Video

Author : Cisco Customer Success

Uploaded : July 02, 2026

ServicesCisco IQ

AI summary

Watch the recording to see Cisco IQ’s Cisco Support Application: navigate the overview page to summarize cases and RMAs, view open cases by severity and status (pending me vs pending Cisco), find RMAs by status, review closed cases by severity, and drill into charts or the menu for case details.

Use the Support Application to monitor cases and RMAs.
Prioritize work with severity and status insights.
Access detailed case data via drilldowns and menus.