Support Application - Intro

Hi everyone, my name is Steve Paul and I'm a principal architect for product management at Cisco customer experience, also known as CX. I'm a part of the team that helps with Cisco IQ. Cisco IQ is our new digital platform which is available to all of our customers that have active support contracts. It helps you with proactive, preventative, and personalized insights to.00:02Better manage your Cisco estate. We've digitized human led insights to be always on at your fingertips, empowering you in the time that you need it for your IT management. This video is part of a video series on Cisco IQ for our April 2026 release. That became generally available for all of our customers that have a valid support contract.00:22If you're interested in creating an account and onboarding your data into Cisco IQ or if you'd like a general overview of Cisco IQ Fundamentals and how to navigate around, please see your other linked videos from the series. This is diving into our applications and the capabilities within the applications inside of Cisco IQ. This support app allows you to ship from traditional human centered support on your Cisco assist.00:40See, now let's dive in.01:00