Getting Started with Cisco IQ - Migrate Data from CX Cloud

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00:03

Migrating CX Cloud data to Cisco IQ

00:18

Select your existing CX Cloud account to migrate

00:36

What gets migrated and using Cisco IQ

Some of you might be a current CX cloud customer and wondering if you can migrate your data to Cisco IQ. Fortunately, you can. So when you go to create an account, after the check where the account looks for other already created accounts under your cco ID.00:03The next screen that you're presented with will ask you if you want to migrate an existing CX cloud account. You can find your CX cloud account from the list and then choose to migrate it over. You can see here that it'll migrate over your users, user groups.00:18Any roles, contracts or data sources that you've already provisioned. And then when you log into Cisco IQ, you'll be able to take advantage of the already configured information.00:36

About this Video

Author : Cisco Customer Success

Uploaded : June 17, 2026

ServicesCisco IQ

AI summary

The recording shows how Cisco IQ streamlines onboarding with built-in migration. It enables migration during account creation, detects existing Cisco CX Cloud accounts via CCO ID, selects the correct account, and carries over users, user groups, roles, contracts, and data sources to preserve configurations and access. It then demonstrates logging in to IQ to immediately leverage migrated information for faster adoption.

Enable migration during account creation to avoid manual reconfiguration.
Preserve roles, groups, contracts, and data sources to maintain continuity.
Accelerate time to value by using preconfigured information immediately.