Cisco Customer Success - Video

Cisco IQ July 2026 AI Assistant

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Chapter 1 Thumbnail
00:08
AI assistant for device troubleshooting and file attachments
Chapter 2 Thumbnail
00:18
Troubleshooting OSPF adjacency errors via AI
Chapter 3 Thumbnail
00:33
Attaching configs; identifying ACLs blocking OSPF
Chapter 4 Thumbnail
00:56
Cisco IQ integration: browse prompts and suggested questions
Chapter 5 Thumbnail
01:16
Freeform questions with Cisco IQ docs and feature confirmation

Transcript

As of the July release, you can use the AI assistant for device level troubleshooting, complete with the ability to attach files for additional context.00:08E.g., suppose you receive a syslog message for an OSPF adjacency change, but you're not sure what's causing it. You can paste the error message directly into the AI assistant to ask the assistant to help you troubleshoot.00:18Select the paper clip icon to attach your current configuration and software version for context. Then select attach to add the files to the message. By analyzing both the error message and your running configuration, the AI assistant can pinpoint specific issues such as an interface access list that.00:33Might be blocking critical OSPF traffic.00:53Beyond troubleshooting, we've integrated Cisco iq's intelligence directly into the AI assistant. Navigate to the browse prompts menu and click more to find a new section dedicated to Cisco IQ. This area hosts a variety of predefined suggested questions such as inquiries about data retention policies.00:56You're not restricted to canned prompts. You can also ask open ended freeform questions, like can Cisco IQ detect my devices using LLDP? The AI assistant cross references our latest documentation to provide an accurate answer.01:16In this case, it confirms the capability and clarifies that it's a feature of Cisco IQ link released this past July. Whether you're exploring new features or troubleshooting a challenging error, the AI assistant is designed to help you navigate Cisco iq's growing set of capabilities.01:32Thanks for watching.01:51

About this Video

Author : Cisco Customer Success

Uploaded : September 03, 2026

ServicesCisco IQ
AI summary icon

AI summary

Discover how the July release adds device-level troubleshooting in the AI assistant: paste syslog errors, attach configurations and software versions, and isolate causes like access lists blocking OSPF. Explore the Browse Prompts menu’s Cisco IQ section for suggested questions, or ask freeform queries. The assistant cross-references documentation and confirms capabilities such as LLDP device detection via Cisco IQ Link.

  • Enable device-level troubleshooting by attaching configurations and software versions.
  • Use the Browse Prompts workflow to access the Cisco IQ section and suggested questions.
  • Activate LLDP device detection with IQ Link and validate answers against documentation.