Cisco IQ Fundamentals - Launchpad

So when you log into Cisco IQ, you're gonna be greeted by three applications in our launchpad, and these applications provide the technical capabilities for what Cisco IQ is able to offer. 1st, we've got our assets application, and that provides us complete asset landscape clarity.00:06This gives you the ability to understand life cycle details around your assets that are Cisco assets and be able to better prioritize and manage the risk of those assets. Next up, we've got our assessments application. This one's all about providing proactive resilience. So this is a shared assessment framework.00:21That we can run on a specific device, a set of devices or across your whole estate, be able to measure conformance, compliance, and best practices for things like configuration, device security hardening, exposure to security advisories and field notices, and then coming soon in the July release also.00:38To be able to assess your quantum readiness for specific assets. Finally, we've got our support application that gives you a digital way in order to engage with Cisco support, so into our TAC team and in the support application specifically, you can be able to see all of the TAC cases that you've opened up or anyone on your team has opened up.00:58As well as any RMA that yourself or anyone on your team has opened up and if you need to requeue a case or see ticket notes, attach a file to an existing case, you do all of that right inside of Cisco IQ. You can even use our AI assistant to engage from a support perspective as well without having to engage and wait for a human to be assigned to that.01:17Case and get back to you. You can ask some basic technical troubleshooting questions and the AI assistant's gonna be able to guide you along that journey, and if you encounter any questions that's not able to answer, it'll help you open up a TAC case so that you can get assigned to a human engineer that is an expert in that domain to be able to help guide you further along that journey and drive you to success.01:37So as you can see by me talking about the outcomes of some of those applications, you're starting to get the point of what Cisco IQ is able to offer for you. So Cisco IQ is our digital platform that accompanies our services and allows you to have always on proactive, predictive, and personalized insights to help you better manage your estate.01:56Traditionally when you've engaged Cisco support or Cisco services in general, that's been human centered. You're gonna open a support request and you're gonna go work with a human expert to be able to get insights, recommendations and help you along your journey on IT management. With Cisco IQ, we're digitizing some of that, so it's still human led, but less human centered around.02:16How we deliver some of these capabilities, so they're digital, always on Cisco Expert Insights at your fingertips when you need it the most.02:36