Cisco Customer Success - Video

Assets Application: Service Contracts

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Chapter 1 Thumbnail
00:06
Assets page: service contracts and support tiers
Chapter 2 Thumbnail
00:47
End of life section: hardware/software visibility and filters
Chapter 3 Thumbnail
01:13
Insight banner: AI summarization and dynamic reports
Chapter 4 Thumbnail
02:07
Customizing reports with natural language (charts and layout)
Chapter 5 Thumbnail
02:59
Saving, downloading, and accessing reports

Transcript

Also in the assets page is the ability to see the service contracts, which if you watch one of my other videos regarding setting up an account, we walked through how to add some of these contracts, but you can see easily here in the assets page all of the the contracts that we've got associated and then some information around like the term, the start and the end date of that. So knowing when that's expiring.00:06And also understanding the support tier coverage that that contract covers, as well as the assets that are associated under that device. So really easy way to just kind of see what assets are under what contracts, as well as what support tier they're associated to. Another way to view some of the end of life.00:26Information is to go to this end of life section here and then again both hardware and software end of life.00:47Visibility is available here so you can click that and then it basically is applying these filters to show you devices that are either past end of life or have an upcoming end of life milestone. So this page is helpful because it gives you a nice view of everything that you need to action at either now or in the near future because it already has of end of life.00:52Of announcement.01:12And something's gonna be going end of life at some point in the future. And then one final thing that I haven't mentioned yet regarding on these inventory screens or these end of life screens is we have this, this insight banner. So this is an AI generated summarization of all of the information that's showing up in this table below and giving you some insights. So giving you like some.01:13Some top milestone values and metrics of how many devices across my estate are included in this table. So just gives you a nice summarization and some bullets around some stuff that you'd maybe want to address and action, and then I can even get more details. I can click on view and then it it it.01:33It builds an AI powered report or or dashboard dynamically in real time based off of the underlying data that's driving that summarization bullet, which is pretty cool. So this insights page is nice for you to just kind of have a top of mind or kind of morning coffee type perspective around.01:50Based off of this data, what should be your top care about, then helping you prioritize where you want to spend your time optimizing and and managing towards a healthier estate. I can even click this full analysis button and then it's gonna generate a nice, a nice chart like you might have seen in some of the other videos or other demonstrations.02:07Around this all of this underlying data, so I'll let this generate, and then I can consume these insights or I could customize this and again I could move move some charts around real maybe remove some panels.02:24From the report or I could even ask it to do certain things like convert my security advisories by coverage status chart into a pie chart.02:40And then you can see that it took the histogram and converted to a pie chart. Those that know me personally well, I I despise pie charts, but just going to show you the flexibility of around how you can use natural language to chat with your reports and, and change the way you visualize your data, which provides a really flexible way to.02:59To drive reports, but I will cancel that and not accept that change. So I can download my report as a PDF or I can choose to save it to the server and then that report would be available for me at any point in the future.03:16So you can see that that's now available here, so kind of creating a snapshot shows me when this was created. I can also delete it if I need, and then all these reports are available in this reports page that is showing up on my homepage under the personal reports section.03:32

About this Video

Author : Cisco Customer Success

Uploaded : July 08, 2026

ServicesCisco IQ
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AI summary

The Cisco IQ recording shows how to use the Assets and End-of-Life views to track contracts, terms, support tiers, and surface expiring coverage and lifecycle milestones. It showcases the Insight banner’s AI summaries, dynamic reports, and natural-language chart edits, and covers generating, customizing, downloading, and saving dashboards for ongoing visibility.

  • Understand service contract status, coverage tiers, and associated assets in one place.
  • Identify hardware and software End-of-Life milestones early to prioritize actions.
  • Leverage AI insights to build, edit, and share reports that streamline estate health management.