Achieve resiliency, simplicity, and faster time to value for your IT environment through a predictable and agile support experience across all software, hardware, and integrated third-party solutions.
Get more value from your Cisco Enterprise Agreement with Cisco Services
Introduction
Buying, managing, and renewing your software licenses and services can present a range of complexities. The Cisco® Enterprise Agreement simplifies contract procurement and management by combining these processes into one agreement with one renewal date and one set of terms.
With Services for the Cisco Enterprise Agreement (EA), you get software licenses1 , professional services, and support for software and hardware in one agreement, with one renewal date and one set of terms.
Additionally, you can purchase Combined Services (Cisco Professional Services and Cisco Support) in all software portfolios (except Collaboration and Provider Connectivity). This simplifies your experience with Cisco Services in a single SKU, enhanced by the added benefits of EA.
The result? A streamlined and centralized support experience across software, hardware, and third- party providers in your Cisco solution.
1When Cisco Enterprise Agreement for software is purchased.
Benefits across the organization
Cisco Services for Enterprise Agreements provide significant benefits that reduce complexity across your organization, offering significant advantages in operations, procurement, and finance.
Cisco Services for Enterprise Agreements protect your time, budget, and technology investments.
Services Portfolio for Enterprise Agreement
The Services portfolio is a group of Cisco’s support and professional services that are mapped to Software Suites available for purchase in an Enterprise Agreement contract. These services offer higher level capabilities and features, faster response objectives, and in some cases, software and hardware coverage through one service. They significantly upgrade the basic software-focused support.
What's inside the service portfolio?
Cisco Support
Whether you're prioritizing uptime or productivity, Cisco Support (formerly known as Cisco Success Tracks) combines AI, experts, telemetry insights, and automation to help you resolve issues sooner, reduce risk, and operate with confidence.
Choose your level of support*:
* Some capabilities across the tiers may not be available for all architectures, and some features of the Cisco Support – Signature are in controlled availability. For more details, access this overview deck.
Cisco Professional Services
With Cisco Professional Services (formerly known as Cisco Lifecycle Services)*, you translate IT initiatives into measurable business outcomes with trusted experts and insights. These services are based on a flexible consumption subscription service model and provide customers with:
- Outcomes-focused approach: Identify, prioritize, and translate IT initiatives into tangible business outcomes that deliver results.
- Customized engagement: Tailor KPIs, measurement, telemetry, and delivery to your unique business needs.
- Measurable impact: Validate KPI progress with an automated dashboard to drive adoption and speed time to value.
*Effective December 2025, Cisco Lifecycle Services - as well as other service offers such as Solution Attached Services and Advanced Services Transactional – have been renamed Cisco Professional Services. In Services for EA, Cisco Professional Services refer only to the offer formerly known as Cisco Lifecycle Services.
Enterprise Agreement Management Support
Gain guidance in Cisco-led onboarding and quarterly sessions that help you analyze license and service consumption, address changes, and strategize for innovation and growth through the industry’s only True Forward feature.
Stay on track with your Enterprise Agreement
Enterprise Agreement Management Support
Onboarding plus quarterly 1:1 sessions
* When Cisco Enterprise Agreement for software is purchased.
Services outcomes
The IDC’s study “The Business Value of Cisco Services for Enterprise Agreement” (January 2025) demonstrates how organizations using the Cisco Services for Enterprise Agreement (EA) can significantly reduce annual costs, enhance the efficiency of IT management, administration, and troubleshooting teams, and minimize unplanned system outages.
Key results include:
Choose how you want to engage Cisco Services
If you already have a Cisco Software Enterprise Agreement (EA):
You can complement it by adding Cisco Services, which include Cisco Professional Services and/or Cisco Support.
If you do not have a Software EA:
You can start by purchasing Cisco Services (Cisco Support only) without the need for a separate Software EA. You have the flexibility to add a Software EA later if you choose, so you can benefit from having services and software in a single agreement.
Eligibility Requirements
Services portfolio requirements and guidelines
Note the following when planning to include Cisco Services in your Enterprise Agreement:
- Services contribute to the $100K minimum Enterprise Agreement total contract value. For Security, minimum requirements are at the suite level. Consult your Cisco or partner contact for more details.
- Services must be attached to all products in the purchased suite for Full Commit only.
Financial benefits
Experience predictable, normalized costs and savings
In addition to delivering on technology, support, and business needs, the Enterprise Agreement offers financial benefits designed for the needs of enterprises. The following are a few examples:
Financial flexibility
As with technology, financing increasingly needs to be more dynamic. The Enterprise Agreement delivers new levels of flexibility for financing, such as flexible terms and volume ramp options.
Financial predictability with True Forward
True Forward provides financial predictability in Cisco’s Enterprise Agreement by allowing you to exceed your licensed amount by up to 15% without immediate charges. Unlike other agreements that retroactively bill for past usage, True Forward reviews your actual usage at the contract anniversary and adjusts your license quantities going forward. This approach prevents surprise bills and aligns your contract with your current needs, ensuring predictable billing without retroactive fees. Cisco collaborates with you to update your contract based on your growth, so you pay only for usage beyond the allowance on a going-forward basis.
Cisco Capital
Flexible payment solutions to help you achieve your objectives
Cisco Capital® makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. Learn more.
Learn more about services
A deeper dive into Cisco Services features and outcomes
Available portfolios
Learn more about software portfolios that pair with services portfolios