Achieve resiliency, simplicity, and faster time to value for your IT environment through a predictable and agile support experience across all software, hardware, and integrated third-party solutions.
Get more value from your Cisco Enterprise Agreement with Cisco Services
Introduction
Buying, managing, and renewing your software licenses and services can present a range of complexities. The Cisco Enterprise Agreement simplifies contract procurement and management by combining these processes into one agreement with one renewal date and one set of terms.
With Services for the Cisco Enterprise Agreement (EA), you get software licenses, professional services, and support for software and hardware in one agreement, with one renewal date and one set of terms.
Additionally, you can purchase Combined Services (Cisco Support and Cisco Professional Services) in EA, further simplifying your experience in a single SKU with the added advantages of Services EA.
With True Up,2 you only pay for what you use in hardware support through one annual billing, giving you predictable and accurate budgeting control. And, with the price lock-in feature, you benefit from price protection for extra financial stability throughout your agreement.
The result? A streamlined and centralized support experience across software, hardware, and third-party providers in your Cisco solution.
1 When Software EA is purchased.
2 True Up model applies for Hardware Support for all new and renewed Services EA bookings starting July 26, 2026. Software Support remains under True Forward model. For more details, access this FAQ.
Benefits across the organization
Cisco Services for the Enterprise Agreement provide benefits that reduce complexity across your organization, offering significant advantages in operations, procurement, and finance.
Operations and IT
Higher Resilience
Faster resolution through a superior support experience – now with Cisco IQTM powering Cisco Support.
Procurement
Simpler experience
With one agreement, one renewal date, and one set of terms across Software and Services.
Finance
Accelerated value
Price lock-in and predictable budgeting
Cisco Services for Enterprise Agreements protect your time, budget, and technology investments.
Services Portfolio for Enterprise Agreement
The Services Portfolio is a group of Cisco’s support and professional services that are mapped to Software Suites available for purchase in an Enterprise Agreement contract. These services offer higher level capabilities and features, faster response objectives, and in some cases, software and hardware coverage through one service.
What's inside the Services Portfolio?
Cisco Support
Whether you're prioritizing uptime or productivity, Cisco Support combines AI, experts, telemetry insights, and automation to help you resolve issues sooner, reduce risk, and operate with confidence.
Choose your level of support:
For more details, read the Cisco Support Service Description.
Cisco IQ
Cisco Support is powered by Cisco IQ, a unified digital interface that connects with the tools and workflows you already use. It adapts to your unique environment to help you anticipate issues and make decisions with confidence.
For more details, read the Cisco IQ Documentation.
Cisco Professional Services
With Cisco Professional Services (Subscription), you translate IT initiatives into measurable business outcomes with trusted experts and insights. These services are based on a flexible consumption subscription service model and provide customers with:
- Outcomes-focused approach: Identify, prioritize, and translate IT initiatives into tangible business outcomes that deliver results.
- Customized engagement: Tailor KPIs, measurement, telemetry, and delivery to your unique business needs.
- Measurable impact: Validate KPI progress with an automated dashboard to drive adoption and speed time to value.
For more details, read the Cisco Professional Services Service Description.
Enterprise Agreement Management Support
Gain guidance in Cisco-led onboarding and quarterly sessions that help you analyze license and service consumption, address changes, and strategize for innovation and growth.
Stay on track with your Enterprise Agreement
Enterprise Agreement Management Support
Enterprise Agreement Management Support is a component within the Services Portfolio and is included with your purchase when you add Services to your Enterprise Agreement contract.
We offer onboarding and quarterly 1:1 sessions, and with the Enterprise Agreement Workspace (EAWS) tool, you can monitor your assets consumption with ease.
Review Software and Services
Make plans for change and growth with confidence
Hear about program updates
Choose how you want to engage Cisco Services
If you already have a Cisco Software Enterprise Agreement (EA):
You can complement it by adding Cisco Services, which include Professional Services and/or Cisco Support. For optimal customer experience, combine Software and Services, as it enables a single subscription, renewal, and terms across both Software and Services in an EA.
If you do not have a Software EA:
You can start by purchasing Cisco Services (Cisco Support only) without the need for a separate Software EA. You have the flexibility to add a Software EA later if you choose, so you can benefit from having services and software in a single agreement.
Eligibility Requirements
Services portfolio requirements and guidelines
Note the following criteria when planning to include Cisco Services in your Enterprise Agreement:
- Hardware Support (HW CX) within Services EA for new sales and renewals (effective July 26, 2026): $200k minimum ACV threshold.
- Software Support (SW CX) and Professional Services: $100k TCV platform-level requirement.
For more information, access the Services EA customer FAQ.
Financial benefits
Experience predictable, normalized costs and savings
In addition to delivering on technology, support, and business needs, the Enterprise Agreement offers financial benefits designed for the needs of enterprises.
Financial flexibility
As with technology, financing increasingly needs to be more dynamic. For Cisco EA, you can opt for annual or prepaid billing - without an upcharge or premium for annual billing.
In addition, you can benefit from Value Shift. This mechanism enables customers to apply the residual value of unused or under-consumed licenses to offset the cost of over-consumed licenses during the billing event. Value Shift helps customers avoid paying twice for licenses by transferring unused license value within the same suite or across eligible suites like Cisco DNA and Meraki®.
With Value Shift, customers can reduce unexpected costs by allowing unused license value to cover overages, enabling smoother budget management and more efficient license consumption under a single agreement.
Cisco Capital
Flexible payment solutions to help you achieve your objectives
Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation, and help you stay competitive. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. Learn more.
Discover more about services
A deeper dive into Cisco Services features and outcomes
Available portfolios
Find out more about Software portfolios that pair with Services portfolios: