Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
| السلسلة | حلول مؤسسات مراكز الاتصال الموحدة من Cisco |
|---|---|
| نظرة عامة | نظرة عامة على المنتج |
| الحالة | متوفر طلب من السلسلة |
|---|---|
| تاريخ الإصدار | 11-JAN-2019 |
التعليقات-
أعلى نتائج البحث
المعلومات الرئيسية
شاهَد العملاء أيضًا
المحتوى المحفوظ
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إشعارات الأمان الحديثة
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
- 01-Feb-2023
فئات المستندات
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أوراق البيانات ومعلومات المنتج
أوراق البيانات
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
End-of-Life and End-of-Sale Notices
الأحدث
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
عرض جميع الوثائق من هذا النوع
إشعارات الأمان
الإعلامات الميدانية
الأحدث
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
الاستشارات الأمنية والاستجابات والإعلامات
الأحدث
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
الإصدار والتوافق
معلومات التوافق
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
ملاحظات الإصدار
- Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
المرجع
مخططات التوثيق
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
معلومات الترخيص
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
المراجع الفنية
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB)
- Template Design Guide Using InfoMaker (PDF - 2 MB)
التصميم
أدلة التصميم
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
التثبيت والترقية
أدلة التثبيت والترقية
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- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
تثبيت TechNotes وترقيته
- CCE 12.0: معلومات عن الإصلاح وإعادة الدوران الإجباري ل ES القديمة
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
التكوين
أمثلة على التكوين وTechNotes
الأحدث
- Exchange Self-Signed Certificates في حل UCCE، الإصدار 12.6
- تكوين تسجيل الدخول الأحادي UCCE باستخدام Azure Cloud Integration SAML 2.0
- تكوين RTP الآمن في مؤسسة مركز الاتصال
- تكوين إشارات SIP الآمنة في Contact Center Enterprise
- تكوين اتصال Webex باستخدام Facebook
- تكوين وكيل NGINX للتكامل باستخدام حل مساعدة الوكيل
- تكوين نقل شبكة CVP وتكوينه
- الاستطلاع المؤجل الخاص بإدارة تجربة WebEx (WXm) المدمج مع حل UCCE
- تكوين التعميم التلقائي لمعرف المستخدم في صفحة تسجيل الدخول إلى AD FS ل UCCE SSO
- شكلت التقصير domain name و multi PG مشرف في cisco CCE 12.x
- تكوين التفويض المحلي UCCE 12.0(x)
- تكوين الدردشة والبريد الإلكتروني للمؤسسات (ECE) والروابط السريعة والاستجابات
- تكوين عميل Mobile على UCCE
- الاتصال بمركز SSO مع موفر هوية OKTA
- شهادات الدخول الموحد للمؤسسات (UCCE) والتكوين
عرض جميع الوثائق من هذا النوع
أدلة التكوين
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- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 12.0
- SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة المميزات
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.0
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة برمجية
- CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1)
- Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1)
- Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
الصيانة والتشغيل
أدله المستخدم النهائي
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- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
أدلة التشغيل والصيانة
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise، الإصدار 12.0(1)
صيانة TechNotes وتشغيله
استكشاف الأخطاء وإصلاحها
استكشاف أخطاء TechNotes وإصلاحها
الأحدث
- تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم
- تبادل الشهادات الموقعة ذاتيا في حل UCCE
- فهم التغييرات حول CallGuid في CCE
- إستخدام الأمر route
- تعرف على تأثير نقاط الضعف في سجل Apache4j في حل مركز الاتصال من Cisco
- تمتع بترقية حل CCE 12.0(1) الموحد باستخدام نظام التشغيل Windows 2016 و SQL 2017 - إجراء الترقية الأساسية الشائعة
- أستكشاف أخطاء تكامل UCCE SSO وإصلاحها باستخدام Azure IDp
- لا يسرد Unified Contact Center Enterprise Diagnostic العمليات أو الخدمات
- فشل ترقية TroubleShoot UCCE Tomcat
- كيفية إجراء حساب على مستوى الخدمة لأنواع الطلبات
- أستكشاف أخطاء المرور وإصلاحها للوكيل Cisco UCCE Mobile Agent MTP
- تزويد Google CCAI ب CCE
- أستكشاف أخطاء PCCE 12.x Spog التي لا تقدم الأداة الذكية ل ECE وإصلاحها
- كيفية تغيير الحد الأقصى للوقت في قيمة قائمة الانتظار في موجه ICM.
- دمج عميل Finesse ThreeParty مع SSO
عرض جميع الوثائق من هذا النوع
مستند
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