The acronym SMARTnet describes the basic characteristics of the SMARTnet service, which includes:

• Software Maintenance — Service Upgrade OS for minor and major releases
• Advanced Replacement — Replacement parts shipped immediately to the customer from the nearest depot, when TAC determines it is needed
• Technical Support Services — Access to TAC, with baseline services that provide customers with the maintenance service and support needed to ensure their Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system software
• Internet access to online tools via Cisco.com — Customer access to a host of online tools to help maximize the benefit of the equipment covered