At a high level, Cisco SMARTnet and SMARTnet Onsite Support include ongoing, Cisco Operating System software updates, hardware support, and a variety of Cisco.com online tools and resources.

The first key benefit of Cisco SMARTnet and SMARTnet Onsite Support is that both these programs empower customers to make Cisco company knowledge, information, services, and resources available to them on demand. If your customers are struggling to grasp just how useful this can be to them, ask them the following questions:

• How does your staff currently stay up to date on all of its networking devices in a world where technologies are constantly changing?
• Does your staff have time to attend training seminars and other events for these updates—or would they prefer to review this information on their own time, from the comfort of their own desks (or homes)?