The second benefit is that you can create an environment where support is an integral part of your customer’s solution to their end users.

Many customers do not realize just how critical having access to live support can be to both their business and their end user’s success. Having a support system available through the Web and by phone can provide your customer with unlimited resolution to all priority 1, 2, 3, and 4 issues that arise.

The third benefit of Cisco SMARTnet and SMARTnet Onsite Support is the ability to prevent problems through aggressive initiatives to deploy networking best practices at customer sites.

You should discuss with your customers the difference between protecting their hardware investment under a Cisco SMARTnet or SMARTnet Onsite service program versus only relying on their hardware warranties to provide them with the support they need.