For example, here is a situation you could experience regarding a customer questioning the benefits of Cisco SMARTnet or SMARTnet Onsite Support.

In this example, you are meeting with one of your regular customers. You have been discussing the new hardware they are considering purchasing to improve the security in their network. You have just brought up the option of purchasing Cisco SMARTnet or SMARTnet Onsite Support.

Your customer acts irritated and says “Don’t I get a limited one-year warranty with this new hardware? Why do I need something else?”

You bring to your customer’s attention that both the Cisco SMARTnet and SMARTnet Onsite programs provide a much higher level of support than most Cisco warranties.