Congratulations. You have completed Module 4: Cisco Technical Support Services Portfolio. In this module you learned to:

• Identify the main features of the Cisco Technical Support Services Portfolio
• Describe the SMARTnet and SMARTnet Onsite service programs
• Identify the benefits of the SMARTnet and SMARTnet Onsite service programs
• Describe the two levels of support for Cisco software applications
• Describe the key points to selling Software Application Support (SAS) and Software Application Support plus Upgrades (SASU)
• Briefly describe partner service programs
• Briefly describe the SMB Support Assistant service program
• Explain how you would respond to a customer’s objections to the Cisco technical support services portfolio

In Module 5: Cisco.com Tools and Resources you are going to learn about the tools and resources available to your customers when they purchase a service contract.