Welcome to Module 5: Cisco.com Tools and Resources. When you have completed this module, you will be able to:

• Identify the services provided by Cisco.com
• Describe the tools you can access at Cisco.com
• Identify the benefits of Cisco.com online tools and resources
• Explain how you would respond to a customer’s objections to Cisco.com tools and resources

It will take you approximately 10 minutes to review this module. You will begin this module by reviewing the features of Cisco.com.