Congratulations. You have completed Module 5: Cisco.com Tools and Resources. In this module you learned to:

• Identify the services provided by Cisco.com
• Describe the tools you can access at Cisco.com
• Identify the benefits of Cisco.com online tools and resources
• Explain how you would respond to a customer’s objections to Cisco.com Tools and Resources

In Module 6: Technical Assistance, you are going to learn about the technical assistance customers can receive through phone support and the TAC Website.