Welcome to Module 6: Technical Assistance. When you have completed this module, you will be able to:

• Define the role of the Cisco Technical Assistance Center
• Explain the “Follow the Sun” concept of technical assistance
• Describe how customers can get technical assistance by telephone
• Describe how customers can get technical assistance using the Cisco TAC Website
• Explain the purpose of the customer satisfaction survey
• Identify the benefits of technical assistance
• Explain how you would respond to a customer’s objections to technical assistance

It will take you approximately 10 minutes to review this module. You will begin this module by learning about the role of the Cisco Technical Assistance Center.