The Cisco Technical Assistance Center (TAC) provides entitled customers with around-the-clock, award-winning technical support services for Cisco products and technologies. Customers that hold a valid service contract with either Cisco, or a partner who offers access to the Cisco TAC as a component of their service offerings, can receive assistance via the Web, e-mail, or telephone 24 hours a day, seven days a week.

Cisco technical assistance specialists are trained to support Cisco hardware and operating systems. There are additional teams of specialists who are trained to support Cisco software applications. These specialists work with the hardware engineers to resolve your customer’s problems.

There are two primary ways your customers can receive assistance from the Cisco TAC: by telephone or via the Cisco TAC Website.

You will learn about each method later in this module.