Congratulations. You have completed Module 6: Technical Assistance. In this module you learned to:

• Define the role of the Cisco Technical Assistance Center
• Explain the “Follow the Sun” concept of technical assistance
• Describe how customers can get technical assistance by telephone
• Describe how customers can get technical assistance by the Cisco TAC website
• Explain the purpose of the customer satisfaction survey
• Identify the benefits of technical assistance
• Explain how you would respond to a customer’s objections to technical assistance

In Module 7: Software Support, you are going to learn about the software support customers can receive for Cisco Operating System Software and other network applications.