Cisco TAC technical assistance provides rapid resolution of hardware and software problems that can impact network availability, your customer’s business, and end-user satisfaction. Your customers receive many benefits by having a service solution that provides them with technical assistance via the Cisco TAC.

These benefits include:

• Having direct or indirect access to the Cisco Global TAC organization
• Having the ability to access teams of experts who already have a pre-established account and network topography information about your customers—which significantly reduces processing and diagnostic delays
• Minimizing risks associated with network downtime
• Avoiding time and materials charges customers would otherwise incur if they did not have a service solution in place