Without technical assistance, your customers can expect to:

• Resolve issues related to network performance and downtime, without any support from Cisco
• Pay for any time and materials charges associated with resolving issues on a per-incident basis if they call Cisco TAC
• Depend on their own internal resources to resolve all issues
• Wait longer in the Cisco TAC calling queue than customers who have a registered service contract with Cisco

You can ask your customers, " Is not having technical assistance a risk you are willing to take?"

NOTE: Remember, Cisco qualified partners can also incorporate Cisco TAC technical assistance into their own partner-branded service offerings to customers.