Welcome to Module 7: Software Support. When you have completed this module, you will be able to:

• Identify the services provided by Software Support
• Explain the role of support for Cisco Operating System Software
• Describe the features of Cisco Operating System Software
• Explain the role of support for Cisco software applications
• Identify the benefits of software support
• Explain how you would respond to a customer’s objections to software support

It will take you approximately 15 minutes to review this module. You will begin this module by reviewing the support customers can receive for Cisco Operating System Software and Cisco software applications.