In the previous section, you learned about the support customers can receive for their Cisco OS operating software. However, it is also important to ensure your customers have support for their Cisco software applications.

Cisco Software Application Support Services cover more than 100 Cisco application products in major technologies such as voice, network management, security, wireless, and storage area networking.

Cisco applications can include software such as:

• CiscoWorks and Cisco Information Center network management software
• CiscoSecure, Cisco Security Agent (CSA)
• CallManager, Contact Center, and Unity Unified Messaging voice software
• IPTV and IPNC video software
• Wireless Software — GGSN, PDSN
• Optical Software — Cisco Transport Manager (CTM)