Congratulations. You have completed Module 7: Software Support. In this module you learned to:

• Identify the services provided by Software Support
• Explain the role of support for Cisco Operating System Software
• Describe the features of Cisco Operating System Software
• Explain the role of support for Cisco software applications
• Identify the benefits of software support
• Explain how you would respond to a customer’s objections to software support

In Module 8: Hardware Replacement, you are going to learn about the different hardware replacement offerings.