Welcome to Module 8: Hardware Replacement. When you have completed this module, you will be able to:

• Identify the services provided by Hardware Replacement
• Define Advance Replacement
• Identify the Advance Replacement delivery options
• Define Onsite Support
• Describe the benefits of Advance Replacement
• Explain how you would respond to a customer’s objections to hardware replacement

It will take you approximately 15 minutes to review this module. You will begin this module by identifying the services provided by Hardware Replacement.